Operations Management

Technology Research /
Infrastructure & Operations /
I&O Process Management /
Operations Management

Blueprints

Create a Service Management and IT Operations Strategy

Move from assessment to action, using an interconnected approach to meet organizational goals.

Contains: 2 PowerPoints, 3 Excel Tools

Optimize the IT Operations Center

Stop burning budget on non-value adding activities.

Contains: 8 PowerPoints, 1 Word Document, 4 Excel Tools

Improve Incident and Problem Management

Rise above firefighter mode with structured incident management to enable effective problem management.

Contains: 1 PowerPoint, 6 Word Documents, 1 Excel Tool, 1 Visio Diagram, 1 PDF Document

Optimize IT Change Management

Right-size IT change management to protect the live environment.

Contains: 3 PowerPoints, 6 Word Documents, 4 Excel Tools, 1 Visio Diagram, 1 PDF Document

Harness Configuration Management Superpowers

Create a configuration management practice that will provide ongoing value to the organization.

Contains: 1 PowerPoint, 5 Word Documents, 2 Excel Tools, 1 PDF Document

Develop an IT Infrastructure Services Playbook

Automation, SDI, and DevOps – build a cheat sheet to manage a changing Infrastructure & Operations environment.

Contains: 5 PowerPoints, 2 Excel Tools, 1 Visio Diagram, 2 PDF Documents

Develop Infrastructure & Operations Policies and Procedures

Document what you need to document and forget the rest.

Contains: 5 PowerPoints, 20 Word Documents

Stabilize Release and Deployment Management

Maintain both speed and control while improving the quality of deployments and releases within the infrastructure team.

Contains: 6 PowerPoints, 3 Word Documents, 4 Excel Tools, 1 PDF Document, 6 Videos

Deploy AIOps to Improve IT Operations

Transform your organization and revolutionize IT Operations by fostering a data-driven approach.

Contains: 2 PowerPoints, 6 Excel Tools

Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind

Go beyond satisfying auditors to drive process improvement, consistent IT operations, and effective knowledge transfer.

Contains: 1 PowerPoint, 5 Word Documents, 1 Excel Tool, 4 Visio Diagrams, 4 PDF Documents

Improve IT-Business Alignment Through an Internal SLA

Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.

Contains: 6 PowerPoints, 4 Word Documents, 5 Excel Tools, 1 Visio Diagram, 1 PDF Document

Implement Infrastructure Shared Services

Look before you leap; assess your internal capabilities and develop a careful plan before adopting a shared services model.

Contains: 7 PowerPoints, 2 Word Documents, 2 Excel Tools

Next-Generation InfraOps

Embrace the spectrum of Ops methodologies to build a virtuous cycle.

Contains: 1 PowerPoint

M&A Runbook for Infrastructure and Operations

Partner with the business to deliver value.

Contains: 6 PowerPoints, 2 Word Documents, 5 Excel Tools

Reduce Manual Repetitive Work With IT Automation

Free up time for value-adding jobs.

Contains: 7 PowerPoints, 2 Excel Tools

Take Control of Cloud Costs on AWS

Change the way you work to get full value from the cloud.

Contains: 2 PowerPoints, 1 Word Document, 5 Excel Tools, 2 Visio Diagrams, 2 PDF Documents

Take Control of Cloud Costs on Microsoft Azure

Change the way you work to get full value from the cloud.

Contains: 2 PowerPoints, 1 Word Document, 5 Excel Tools, 2 Visio Diagrams, 2 PDF Documents

Govern Shared Services

Find the optimal path to shared services governance.

Contains: 1 PowerPoint, 1 Excel Tool, 1 Video

Responsibly Resume IT Operations in the Office

Make sure your IT operations can support safe reopening of offices post COVID-19 pandemic.

Contains: 8 PowerPoints, 2 Excel Tools

Take Control of Infrastructure and Operations Metrics

Make faster decisions and improve service delivery by using the right metrics for the job.

Contains: 5 PowerPoints, 3 Word Documents, 2 Excel Tools

Engineer Your Event Management Process

Track monitored events purposefully and respond effectively.

Contains: 1 PowerPoint, 1 Word Document, 2 Excel Tools, 1 Visio Diagram, 1 PDF Document

Design Your Cloud Operations

It’s “day two” in the cloud. Now what?

Contains: 3 PowerPoints, 1 Word Document, 2 Excel Tools

Build a Continual Improvement Program

Don’t stop at process standardization; plan to continually improve and help those improvements stick.

Contains: 1 PowerPoint, 1 Excel Tool, 1 PDF Document

Align Projects With the IT Change Lifecycle

Increase the success of your changes by integrating project touchpoints in the change lifecycle.

Contains: 1 PowerPoint, 1 Word Document

Prepare for Microsoft 365 Copilot

Realize the potential when deploying Copilot for your employees and revolutionize their work.

Contains: 1 PowerPoint, 1 Word Document, 1 Excel Tool

Types of Content

Blueprints - 25
Videos - 1

Job Descriptions

Change Manager
Configuration Manager
Problem Manager

View all 4 Job Descriptions

Tools

Service and Operations Strategy Assessment
Business-ITOps Alignment Workbook
Service and Operations Task Planning and Role Assignment Tool

View all 48 Tools

Templates & Policies

Policy Management Software
Service and IT Operations Strategy and Roadmap Template
Incident Management and Service Desk SOP
Microsoft 365 Copilot Use Case Discovery Questionnaire

View all 76 Templates & Policies