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Build a Continual Improvement Program

Don’t stop at process standardization; plan to continually improve and help those improvements stick.

  • IT managers must work hard to maintain and improve service quality or risk performance deterioration over time.
  • Leadership may feel lost about what to do next and which initiatives have higher priority for improvement.
  • The backlog of improvement initiatives makes the work even harder. Managers should involve the right people in the process and build a team that is responsible to monitor, measure, prioritize, implement, and test improvements.

Our Advice

Critical Insight

  • Without continual improvement, sustained service quality will be temporary. Organizations need to put in place an ongoing process to detect potential services, enhance their procedures, and sustain their performance, whatever the process maturity is.

Impact and Result

  • Set strategic vision for the continual improvement program.
  • Build a team to set regulations, processes, and audits for the program.
  • Set measurable targets for the program.
  • Identify and prioritize improvement initiatives.
  • Measure and monitor progress to ensure initiatives achieve the desired outcome.
  • Apply lessons learned to the next initiatives.

Build a Continual Improvement Program Research & Tools

1. Build a Continual Improvement Program – A step-by-step document to walk you through building a plan for efficient IT continual improvement.

This storyboard will help you craft a continual improvement register and a workflow to ensure sustained service improvements that fulfill ongoing increases in stakeholder expectations.

2. Continual Improvement Register and Workflow – Structured documents to help you outline improvement initiatives, prioritize them, and build a dashboard to streamline tracking.

Use the Continual Improvement Register and Continual Improvement Workflow to help you brainstorm improvement items, get a better visibility into the items, and plan to execute improvements.


Build a Continual Improvement Program preview picture

About Info-Tech

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We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

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A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

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Author

Mahmoud Ramin

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