Infrastructure & Operations

Review: Microsoft’s AI Tour in Toronto, Dec. 2024

Microsoft’s AI Tour visited Toronto, ON, on December 3, 2024. The event primarily showcased Microsoft’s latest AI offerings and their capabilities. There were several...

Service and IT Operations Strategy and Roadmap Template​

A customizable PowerPoint template to document the outputs from this blueprint’s activities in a boardroom-ready presentation.

Business-ITOps Alignment Workbook

An Excel-based workbook to define key focus areas and leverage additional Info-Tech resources to guide you through improvements.

Service and Operations Task Planning and Role Assignment Tool

An Excel-based template to document and prioritize activities.

Service and Operations Strategy Assessment

An easy-to-use Excel workbook allowing an extensive self-assessment of your integrated operational practices.

​​Create a Service Management and IT Operations Strategy​ – Phases 1-3

A step-by-step methodology to envision the future of service management and ITOps, assess the current state, and develop a roadmap to align IT initiatives to...

​​Create a Service Management and IT Operations Strategy​

Develop a holistic, integrated vision for IT operations and service management practices in alignment with your organization’s greater goals.
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AWS emphasizes customer choice in LLM strategy – now to address the pain of decision-making

A bevy of new announcements across its LLM stack show that AWS wants to give its customers choice in how they train, select, and integrate LLMs with their business...

Infrastructure & Operations Priorities 2025

For I&O leaders, 2025 will demand an evolution from a reactive, support-focused IT function to a strategic partner driving organizational success. Traditionally, I&O...

Custom Vendor Landscape: Visitation Management Software

Visitor management systems aid in the process of registering, tracking, and managing visitors. It also ensures a high level of security in the ever-sensitive prison...
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