Infrastructure & Operations

Acterys: How Writeback and Data Management Enhance Power BI and Excel for Business Analytics and Planning

Acterys enhances decision-making throughout the organization by integrating smoothly with Microsoft Power BI and Excel. The writeback and centralized data management...

NICE Enlighten AI – The Kiss of Death for Traditional Call Centers?

Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.

Is NICE Enlighten AI the Kiss of Death for Traditional Call Centers?

Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.

Service Desk Standard Operating Procedure QuickStart

A lightweight documentation of the service desk’s standardized processes.

Global CrowdStrike Outage: Key Response Steps

On July 19, 2024, a defective update to CrowdStrike’s Falcon software began causing Windows hosts to crash, with symptoms including bug check and blue screen errors that...

A Deep Dive Into Eracent: SBOM Management, Vulnerability Analysis, and Beyond

Eracent is a privately held IT asset management (ITAM), software asset management (SAM) and cybersecurity solution provider founded in 2000. Their roots trace back to...

FinOps Vendor Evaluation Workbook

This spreadsheet helps you formalize selection of cloud cost management platforms and set starting point for platform evaluation.

FinOps Roadmap

This Excel-based roadmap tool helps track outstanding implementation activities from your FinOps project.

FinOps Roles and Terminology Guide

This formal template helps you document FinOps roles and common FinOps terminology.

Performance Scorecard Template

Use this template to set a motivating system for improving cost management.
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