Infrastructure & Operations

AI and the Los Angeles Wildfires: Fighting Disinformation

Misinformation and disinformation represent an enormous risk, especially during a crisis. It is critically important to question and fact check all information from...

Radio Use Cases for Emergency Communications

Ham radio is an easy answer for emergency communications – here’s how IT leaders can help.

Respond Swiftly and Effectively to Crises With a Crisis Management Plan

This note emphasizes the importance of having a crisis management plan to respond swiftly and effectively to various crises, and provides guidance to IT leaders on...

Infrastructure & Operations Priorities 2025 Report

Driven by Info-Tech research and underpinned by the Info-Tech IT Management & Governance framework, this research examines five key priorities for I&O leaders and offers...

Infrastructure & Operations Priorities 2025

For I&O leaders, 2025 will demand an evolution from a reactive, support-focused IT function to a strategic partner driving organizational success. Traditionally, I&O...

End-User Computing Strategy Specialist

The end-user computing strategy specialist is responsible for designing and implementing the company's end-user computing strategy.

Review: Microsoft’s AI Tour in Toronto, Dec. 2024

Microsoft’s AI Tour visited Toronto, ON, on December 3, 2024. The event primarily showcased Microsoft’s latest AI offerings and their capabilities. There were several...

Service and IT Operations Strategy and Roadmap Template​

A customizable PowerPoint template to document the outputs from this blueprint’s activities in a boardroom-ready presentation.

Business-ITOps Alignment Workbook

An Excel-based workbook to define key focus areas and leverage additional Info-Tech resources to guide you through improvements.

Service and Operations Task Planning and Role Assignment Tool

An Excel-based template to document and prioritize activities.
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