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Document current IT operational procedures. Identify the metrics to track.
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Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.
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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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Desktop virtualization continues to evolve, offering solutions for more use cases than ever. The key to success is a carefully crafted implementation plan for your...
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This storyboard will guide your organization through the process of conducting either a complete WLAN build, or a refresh of your existing WLAN, from initial requirements...
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The question is no longer about whether to outsource, but when to outsource. Use this blueprint to help you plan and execute your outsourcing journey and avoid common...
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Outsourcing can extend your systems management capabilities and save money in the process, but many organizations report dissatisfaction with their outsourcing arrangement....
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Effective systems management can be a critical driver toward IT maturity. However, many organizations continue to collect data without any idea of what to do with it. They...
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This blueprint will help you implement a systems management solution to improve availability and visibility.
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There is a lot of hype and a lot of fear around targeting backups at the cloud. Complete this blueprint to get a sense of the real risks and rewards of cloud backup.
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