Infrastructure & Operations - Templates & Policies

Shared Services Implementation Executive Presentation

Leverage this template to create a communication deck to CXOs during and after implementing shared services.

BCP Pilot Results Presentation

Present initial results from your pilot BCP project and next steps for your BCP initiative.

Cloud Security Strategy Template

This template, part of the blueprint Build a Cloud Security Strategy, will serve as a repository of information about your approach to securing the cloud.

BCP Relocation Checklists

Use this tool to plan for and coordinate a business relocation to an alternate site or work-from-home.

BCP-DRP Maintenance Checklist

Set a schedule for continuity plan reviews, tests, and updates. Track completed reviews.

Shift-Left Strategy

Use this template to document the strategy to shift service support left.

Shift-Left Stakeholder Buy-In Presentation

Use this template to build the business case and get everyone on board with the shift-left optimization initiative.

Knowledge Management Workflows

Use this template to document service desk process workflows for knowledge creation, usage, and review.

Self-Service Resolution Workflow

Use this template to document the process through which users will interact with the self-service portal to resolve their issue.

Incident Management Workflow

Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.
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