Infrastructure & Operations - Templates & Policies

Availability Internal Service Level Agreement Template

Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.

Service Catalog Internal Service Level Agreement Template

Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.

Service Desk Internal Service Level Agreement Template

Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.

Desktop Virtualization Project Plan

A project plan is an integral document to any initiative. This template will help clarify goals, determine guidelines, and establish milestones to keep a desktop...

Desktop Virtualization End-User Satisfaction Survey

The Desktop Virtualization End-User Satisfaction Survey is a great way to measure the effectiveness of your desktop virtualization implementation. End users can provide...

Desktop Virtualization Communication Plan

End-user acceptance is one of the biggest challenges to desktop virtualization adoption. With a plan to maintain a consistent message and a consistent front, IT can set...

Desktop Virtualization RFP Template

Organizations in the selection process for a desktop virtualization solution should issue an RFP to gather required information, and make an informed final decision. This...

DR Test Plan Passive Testing Handbook

Identify and document all the resources necessary to support the facilitator during a passive DR test.

Wireless LAN Build or Refresh Business Case Template

Obtain the necessary stakeholder buy-in for the WLAN build or refresh using the Wireless LAN Build or Refresh Business Case Template. Provide a full project overview to...

Wireless LAN RFP Template

Use the RFP template to initiate the vendor review and selection process. Input data that best applies to your organization and its set of goals and objectives in order...
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