Infrastructure & Operations - Tools

Termination Logistics Tool

Use this tool to carry out and communicate terminations smoothly through thoughtful planning and consideration of the termination's impact.

Enterprise Printing Roles and Responsibilities RACI Guide

Assign key tasks for the project across Strategy & Planning, Vendor Selection, Implementation, and Operation.

Printer Reduction Tool

Use this printer reduction tool to help you organize your printer inventory, calculate total printing costs, and visualize printer usage.

Managed Print Services Vendor Assessment Questions

Use this document as a “shopping list” to jump start an initial draft of the RFP and, more importantly, scoring requirements.

Managed Print Services RFP Vendor Proposal Scoring Tool

Use this scoring tool to help assess which vendor proposal can best meet your managed printing services requirements in an objective way. Use this scoring tool in...

ITSM Tool Training Schedule

Use the tool to create your new tool training roadmap.

Cloud Operations Design Sketchbook

Use this tool to capture the cloud operations design as you build it and review examples.

Cloud Maturity Assessment

Assess the intensity and cloud maturity of your IT operations for each of the key cloud workstreams: Consume, Host, and Build.

Disruptive Technology Research Database Tool

This tool will help you keep track of your longlist of disruptive technologies over time. Remember: analysis of disruption is an iterative process.

Disruptive Technology Value-Readiness and SWOT Analysis Tool

This tool will help you evaluate shortlisted technologies by using inputs along several important metrics to assign each one a value-readiness score. The results of a...
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