|
Use this tool to record the metrics necessary to manage the success of your chatbot.
|
|
|
Use this tool to plan and roadmap your action items during and beyond the implementation of your chatbot proof of concept.
|
|
|
Use this tool to communicate and market the launch of the chatbot to your organization and stakeholders.
|
|
|
Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...
|
|
|
The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
|
|
|
Document cost factors by cloud service.
|
|
|
Document your cloud cost management processes and procedures.
|
|
|
Assess your organization's cloud cost management capabilities.
|
|
|
Assess your customer's technical requirements as you move through the process of transitioning to a shared services model.
|
|
|
Use this tool to identify and prioritize tasks that you need to complete for implementing shared services.
|
|
