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The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
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Document cost factors by cloud service.
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Document your cloud cost management processes and procedures.
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Assess your organization's cloud cost management capabilities.
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Assess your customer's technical requirements as you move through the process of transitioning to a shared services model.
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Use this tool to identify and prioritize tasks that you need to complete for implementing shared services.
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Building up business continuity capabilities is a marathon; most organizations don't have the resources to mitigate all risks immediately.
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The Information Security Program Gap Analysis Tool will help you systematically understand your current security state.
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Track business continuity teams, roles, responsibilities, and key vendors/suppliers.
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Use this lightweight tool to assess your current service desk maturity to decide whether to proceed with the shift-left project.
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