|
Avaya has announced its next generation Contact Center as a Service (CCaaS) platform titled “IX-CC,” marking the company’s move toward a cloud-based subscription program.
|
|
|
Spiceworks announced new developments to its suite of free IT tools, including AI-powered insights and an on-premises version of its help desk application to provide better...
|
|
|
San Francisco-based IT startup Forethought announced new product Agatha Predictions on September 5 to help categorize and organize incoming tickets.
|
|
|
Zendesk experienced a data breach of 10,000 accounts. Users of Zendesk Support and Zendesk Chat whose accounts were activated prior to November 1, 2016, were affected.
|
|
|
Cisco’s shares fell nearly 16% in August. However, the broader context is that Cisco’s poor stock performance might be due to external circumstances.
|
|
|
Amazon has unveiled its Quantum Ledger Database service. This service threatens vendors who build bespoke blockchain solutions without peer-to-peer functionality.
|
|
|
Microsoft is offering extended support for Windows Server 2008 and SQL Server 2008 to customers who shift these platforms from on-premises into Microsoft’s Azure cloud.
|
|
|
A new Otka report found that both Slack and Zoom are increasing in popularity with organizations who have Office 365 licenses, despite their having access to Microsoft Teams.
|
|
|
AWS Cloud Development Kit (CDK) breaks new ground in infrastructure as code. Info-Tech expects infra-as-code tooling to continue to grow more sophisticated.
|
|
|
LabCorp, a leading life sciences company, announced that its contract research organization Covance has launched a functional service provider offering, FSPx.
|
|
