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Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...
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Use this template to communicate the cloud operations diagram to key stakeholders.
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Identify stakeholders, what’s in it for them, what the impact will be, and how you will communicate the changes to your cloud operations.
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Assess the intensity and cloud maturity of your IT operations for each of the key cloud workstreams: Consume, Host, and Build.
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Use this tool to capture the cloud operations design as you build it and review examples.
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Use the tool to create your new tool training roadmap.
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Use this template to elevate the construction of your IVR call flow tree by creating customer personas that allow you to better understand your key demographic.
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This storyboard offers insight into impactful strategies and beneficial enabling technologies to implement in your interactive voice response (IVR) approach to improve...
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IVR approaches are being reimagined across industries as the desire to improve the customer experience becomes a primary focus. Use this deck to learn the proper...
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Prioritize and prepare for tool rollout plan.
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