Infrastructure & Operations

Local Government: Advice From the COVID-19 Roundtable

The COVID-19 pandemic has impacted all organizations globally. Info-Tech Research Group is supporting its Local Government community by hosting a series of roundtable...

Higher Ed: Advice From the COVID-19 Roundtable

On March 24, 2020, Info-Tech conducted a COVID-19 Virtual Roundtable for Higher Education. We focused on the top concerns of IT professionals in Higher Education during...

Shared Services Canada Selects BMC to Optimize IT Service Management

IT solutions provider BMC announced that Shared Services Canada (SSC) has selected BMC Remedy to be its new ITSM platform. This adoption shows that BMC continues to be a...

Microsoft Reminds Users Office 2010 End of Support Is Coming

Microsoft will end Support for Office 2010 on October 13, 2020. It’s now time to think hard about your next steps and put together an upgrade plan to a newer version,...

Ivanti Update and 2020 Strategic Direction

Ivanti is well positioned to build on a solid ITSM foundation and will deliver expanded capability in areas such as mobility, customer experience, enterprise service...

Expect Windows 10 Innovations to Surface From Microsoft’s Re-Org

Microsoft combined the Windows 10 and Surface teams under Panos Panay. Expect greater innovations to Windows 10, headaches in IT, and feature exclusivity in Microsoft...

Execute an Emergency Remote Work Plan Executive Presentation

This template helps users create a brief progress report summarizing their remote work transition process.

Quickly Start Managing Remote Computers With MDM

IT is accountable for more than just enterprise data when people are working at home. Use MDM to both secure remote PCs and personally owned devices and to reduce the...

Ten Things to Consider Before Launching Your First Customer Engagement Webinar

If there was one thing that the recent COVID-19 pandemic has demonstrated it is how interconnected we are and that virtual communication is not only possible but...

Checklist for Securing Remote Workers

Use this checklist to ensure that you are implementing all of the IT security best practices when you are working from home or away from the office.
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