Infrastructure & Operations

AWS Announces Third Availability Zone for Canada Central

At the AWS Summit in Toronto on October 3, 2019, Amazon Web Services announced a third availability zone (AZ) for Canada Central, to be launched in 2020. A third AZ will...

AWS to Partner With UBC for Cloud Innovation Center

The University of British Columbia is partnering with Amazon Web Services to build a cloud innovation center.

Trefis Analysts Pondered the Benefits of Google Buying Nutanix – and It’s Not a Bad Idea

Should Google’s parent, Alphabet, buy Nutanix? If analysts at forecasting software vendor Trefis have their way, the search giant should be signing the check.

Avaya Announces New Contact Center as a Service Platform, IX-CC

Avaya has announced its next generation Contact Center as a Service (CCaaS) platform titled “IX-CC,” marking the company’s move toward a cloud-based subscription program.

Spiceworks Is Adding AI and an On-Premises Version to Its Online Help Desk Tool

Spiceworks announced new developments to its suite of free IT tools, including AI-powered insights and an on-premises version of its help desk application to provide...

IT Startup Forethought Adds AI Tool to Automate Ticket Routing

San Francisco-based IT startup Forethought announced new product Agatha Predictions on September 5 to help categorize and organize incoming tickets.

Zendesk Data Breach – How Am I Affected?

Zendesk experienced a data breach of 10,000 accounts. Users of Zendesk Support and Zendesk Chat whose accounts were activated prior to November 1, 2016, were affected.

Cisco’s Shares Fall Nearly 16% in August

Cisco’s shares fell nearly 16% in August. However, the broader context is that Cisco’s poor stock performance might be due to external circumstances.

Amazon's Quantum Ledger Database Threatens Blockchain Vendors

Amazon has unveiled its Quantum Ledger Database service. This service threatens vendors who build bespoke blockchain solutions without peer-to-peer functionality.

Microsoft Offers Extended Support for Legacy Servers in Azure

Microsoft is offering extended support for Windows Server 2008 and SQL Server 2008 to customers who shift these platforms from on-premises into Microsoft’s Azure cloud.
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