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Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.
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Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
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Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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Identify and document all the resources necessary to support the facilitator during a passive DR test.
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Develop a crisis communication plan and pre-planned communications.
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Identify lessons learned from a crisis or crisis management plan testing exercise.
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Define roles and responsibilities, project objectives, and key milestones.
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Communicate your systems management implementation initiative to stakeholders with a project charter.
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Use this template to help create a request for proposal (RFP) for a systems management solution according to your enterprise requirements.
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