Operations - Templates & Policies

VIP Support Service Communication Template

Customize this template to communicate and market the VIP service to its stakeholders and users.

Disaster Recovery Test Plan Template

Use this template to document a DR test plan.

Disaster Recovery Testing Program Summary

Use this template to outline your organization's DR testing program.

VIP Support Process Workflow Example

Use this template as an example to follow and document your own VIP support process.

Nonstandard Request Assessment

Use this template to determine what information is needed for vetting software requests coming into the organization.

Reduce Shadow IT with a Service Request Catalog Communications Template

Use this template to create a presentation and communications plan for launching the new service and service request catalog.

Service Request Workflows

Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.

Cloud Services Resilience Summary

Summarize cloud services risk, risk mitigation options, and incident response for senior leadership.

SaaS Incident Response Workflows

Use these examples to guide your efforts to create cloud incident response workflows.

Project Handover Template

This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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