|
Deciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set...
|
|
|
This storyboard will review best practices and advice for improving ticket queue management at the service desk.
|
|
|
Avoid the pains of ticket analysis by standardizing your ticket data and ticket data analysis to improve service desk processes.
|
|
|
This storyboard will help you measure and track your workload and ticket trends over time to determine the best approach to optimize your service desk staffing to meet demand.
|
|
|
Navigating your way through various automation tools can be a difficult challenge. Choosing the right project according to business needs is essential for IT to provide...
|
|
|
Manage your Active Directory from the service desk by controlling provisioning, updating, and deprovisioning resources with clean data. Juggle proper security oversight...
|
|
|
Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.
|
|
|
Responding and recovering quickly from unplanned incidents is a critical path to become a trusted partner for the business. This storyboard will walk you through the...
|
|
|
Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
|
|
|
This project includes advice for managers on how to successfully deliver training and how to embed the habits afterward. It also directs managers on how to use...
|
|
