Service Desk - Storyboard
Topics
Optimize the Service Desk With a Shift-Left Strategy – Phase 3: Implement & CommunicateThis is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint. |
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Optimize the Service Desk With a Shift-Left Strategy – Phase 2: Design Shift Left ModelThis is phase 2 of the Optimize the Service Desk With a Shift-Left Strategy blueprint. |
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Optimize the Service Desk With a Shift-Left Strategy – Phase 1: Prepare to Shift LeftThis is phase 1 of the Optimize the Service Desk With a Shift-Left Strategy blueprint. |
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Optimize the Service Desk With a Shift-Left Strategy – Phases 1-3This storyboard will help you build a strategy to shift service support left to optimize your service desk operations and increase end-user satisfaction. |
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Build a Service Support Strategy – Phase 1: Design Target StateThis phase of the blueprint Build a Service Support Strategy will help you review service support trends and identify relevant organizational goals. |
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Improve Service Desk Ticket Intake – Phase 3: Define Next StepsThis phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements. |
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Improve Service Desk Ticket Intake – Phase 2: Improve Ticket ChannelsThis phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel. |
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Improve Service Desk Ticket Intake – Phase 1: Define and Prioritize Ticket ChannelsThis phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy. |
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Improve Service Desk Ticket Intake – Phases 1-3This storyboard will help you identify opportunities to provide quality and consistent customer service. |
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Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLAValidate your current state. Develop a project roadmap. Create the internal SLA. |
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