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ServiceNow announced a change in leadership that will happen by end-of-year 2019.
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Spiceworks announced new developments to its suite of free IT tools, including AI-powered insights and an on-premises version of its help desk application to provide...
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San Francisco-based IT startup Forethought announced new product Agatha Predictions on September 5 to help categorize and organize incoming tickets.
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Spiceworks – which operates a community of IT professionals, marketplace, and free apps – has agreed to be acquired by Ziff Davis B2B, but says it will continue to...
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Rundeck markets itself as an enabler of self-service IT operations. This marketing strategy aligns with the transition of IT operations from order-takers to engineers....
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ServiceNow and Microsoft are furthering their partnership by hosting the Now platform in the Azure-trusted cloud. These features and integrations are powerful, but comes...
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This phase of the blueprint Build a Service Support Strategy will help you review service support trends and identify relevant organizational goals.
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This template will help you document the service support strategy as you work through the project blueprint.
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Cherwell is overhauling its global channel program. These changes will continue to drive stellar customer service, but don’t use it as an excuse to outsource Cherwell...
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SolarWinds’ acquisition of Samanage presents a bright future for this product – assuming it isn’t starved of development budget.
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