|
The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...
|
|
|
The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...
|
|
|
This quick guide is designed to help you build a business case to implement a change management process.
|
|
|
Use this Stakeholder Engagement Workbook to create a prioritized list of people who are affected or can affect your project, and to determine how best to communicate with...
|
|
|
Use this tool to establish TCO models for your organization and compare service desk consolidation scenarios.
|
|
|
This tool will help you score the responses from your vendor to assist in your selection.
|
|
|
Use this template to develop a concrete understanding of the end user's experience with the service desk in order to improve service quality and meet customer goals.
|
|
|
The data center access policy will outline the standards for regulating access to the company data center(s).
|
|
|
The server configuration policy establishes the standards, procedures, and restrictions for new servers being installed within the company.
|
|
|
The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
|
|
