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Increase Grant Application Success – Phase 4: Submit the Grant Application

Submit a grant application that increases your rate of success in being awarded the grant. Identify opportunities to enhance future grant applications.

Increase Grant Application Success – Phase 3: Write the Grant Application

Write a grant application that clearly articulates the goal of your organization's initiative and the impact on both the business and the community if you are awarded the...

Increase Grant Application Success – Phase 2: Grant Prioritization

Obtain consensus among members of your working group on which grants should be pursued based on their priority.

Increase Grant Application Success – Phase 1: Identify Opportunities

Learn how to identify grant funding opportunities that align with the priorities of your organization.

Choose a Right-Sized Contact Center Solution – Phase 3: Score Vendors and Construct SOW

Score vendor proposals and construct a SOW for a contact center solution.

Choose a Right-Sized Contact Center Solution – Phase 2: Gather Requirements and Shortlist Vendors

Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.

Choose a Right-Sized Contact Center Solution – Phase 1: Assess Contact Center Architectures

Establish vision and key metrics and choose a right-sized contact center architecture.

Choose a Right-Sized Contact Center Solution – Phases 1-3

The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...

Build an Application Department Strategy – Phase 3: Communicate Your Strategy

Communicate your department’s strategy to your key stakeholders.

Build an Application Department Strategy – Phase 2: Articulate Your Strategy

Define your department’s strategy through your understanding of your department combined with everything that you do and are working to do.
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