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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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Use this template to help analyze the user groups who access your service desk.
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A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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A repository of typical workflows.
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A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.
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Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...
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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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A new resource from Info-Tech Research Group offers a strategic framework for evaluating large language models (LLMs) in the service providers industry based on...
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I speak to many cybersecurity vendors, some are good, some are not memorable, but others excel. Recently, one company I briefed with stood out to me for its innovative...
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