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Service Desk Consolidation Communications and Training Plan Template

Use this template to develop a communications plan for your service desk consolidation project.

Build a Service Desk Consolidation Strategy – Phases 1-3

Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one.

Build a Service Desk Consolidation Strategy

Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to...
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Threat Landscape Briefing – November 2023

This monthly recording covers topics such as cyber threat and regulatory trends, nation states, cyber criminals, hacktivists campaigns, data breaches, control strategies,...

Meet the State & Local Government Executive Services Team

The Executive Services State & Local Government team is excited and committed to serving our government partners, helping them achieve success in their mission goals as...

AI in Requirements Management Accelerator Workbook

A supporting tool that helps you assess your current state and build the case for leveraging AI in requirements management.

AI in Requirements Management Executive Communication Template

A practical template for communicating the value of your requirements management AI use cases to your executives.

Get Started With AI in Requirements Management Storyboard

A practical playbook for getting started with AI in your requirements management practices.

Get Started With AI in Requirements Management

The business analyst role is changing, and AI will accelerate that change. The function has been asked to do more with less. More work in less time means missed...
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Use Artificial Intelligence and Machine Learning to Improve Population Health Outcomes

Digital technologies and artificial intelligence (AI), particularly machine learning, are transforming medicine, healthcare services, and public health practice. The...
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