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Intrapreneurship is a top priority at many organizations but rarely achieved. Why is intrapreneurship so challenging? Explore factors impacting intrapreneurship and...
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The road to meeting the public’s evolving expectations of services will get ever steeper in this world of Exponential IT. Learn what IT leaders in the public sector must...
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The United States’ bans on TikTok are a microcosm of the larger tensions between privacy, national security, and global commerce in the digital age. The development and...
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Discover how AI can be used across customer service to enhance support operations and improve customer experience. From content personalization to customer service,...
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As AI continues to augment and enhance the work humans have typically done, it will continue to upend the labor market, at a faster pace than past technological...
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All users want VIP support when working with the service desk, but providing that service at scale is challenging. Explore how to create a VIP service that relies on good...
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Many IT leaders fly by the seat of their pants, take orders from the business, or keep their strategy in their heads. None of this positions them as strategic partners...
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Explore the importance and impact of the EU AI Act. Organizations within its purview will need to prepare to comply with the Act. Effective compliance will require a...
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Security strategy is about the choices we make to prioritize what we do to better protect our data. A comprehensive and flexible security strategy that mitigates risk is...
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It can be easy to think AI can accomplish anything, but there are fundamental limits to its potential. Understanding the basic ideas behind chaos theory can help you...
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