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Selecting the right partner for your sourcing needs is no longer a cost-based exercise. Long-term value is derived from selecting the partner who best matches your firm...
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Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
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This blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term...
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Info-Tech’s Tech Trends 2023 report has a wealth of information for IT decision makers and CIOs across industries. Before you review the whole report, here are highlights...
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This template provides a sample list of interview questions to guide you through process of interviewing current and previous customers of outsource vendors to help...
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This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...
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This template will help you select the processes that you would like to outsource.
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The rise of cybersecurity risks has led backup vendors to evolve their products to counter these risks. This document describes the path to that change, what the new...
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This trends report outlines the opportunities and challenges that will impact the healthcare market over the next one to five years.
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Healthcare organizations are facing tremendous strain due to providing care for an aging demographic and responding to the pandemic. Patients are expecting more...
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