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Use this presentation template to facilitate training with managers to introduce the new job description templates and process during project launch.
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Use this template to outline the appropriate guidelines for managers using the tailored templates to populate job descriptions.
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Use this template to gather information about new and existing roles.
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Deciding which service desk metrics to track and how to analyze them can be daunting. It is easy to fall into the trap of tracking too many metrics and getting lost in...
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Deciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set...
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Simplify your service desk metric analysis. Use this tool to define goal and action-oriented metrics and dashboards for your service desk.
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Taking time to strengthen your service desk fundamentals - including defining clear and efficient ticket queue management processes - will improve service delivery times,...
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This storyboard will review best practices and advice for improving ticket queue management at the service desk.
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This template includes several examples of service desk queue structures, followed by space to build your own model of your optimal service desk queue structure and...
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Use this research to better understand the negative impacts of vendor actions on your brand reputation.
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