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Initiate Your Service Management Program – Executive Brief

Read this Executive Brief to understand why service management Implementations often fail and why you should establish governance for service management.

Service Management Program Initiation Plan

Use this template to document your service management initiation and governance plan.

A Look Down Under (China)

This week's issue is a mirror of last week's adventures: two countries, two subjects, two stories. The first story explores Australia’s business and innovation, and the...

Hyperconvergence for the SMB

Cost-constrained organizations with modest virtual server infrastructures (under 30 VMs) are baulking at the cost of hyperconverged infrastructure. There are SMB HCI...

Initiate Your Service Management Program – Storyboard

Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...

When Video Conferencing Won’t Save Money

Frequent employee travel can have a negative impact on the company’s bottom line as well as the employee’s well-being. When companies are looking to reduce travel costs...

Special Letter: Scientific Revolution and Education, Part II

Part I of Marc Prensky’s new work on education introduced his starkly different approach on how to “fix” education: Marc starts with the kids, how their minds and brains...

Select a Marketing Management Suite

Determine whether marketing management suite (MMS) technology is right for your organization. Find your use case and select an appropriate marketing solution by utilizing...
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Select a Marketing Management Suite – Executive Brief

Read this Executive Brief to understand how to turbocharge your company’s marketing capabilities with a marketing management suite.

Select a Marketing Management Suite – Phases 1-3

This storyboard will help you follow a structured approach to select an MMS that is the right fit for your organization.
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