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We're experiencing a rather large number of century-scale transformations in technology that are both important and rare. It's easy to become at least slightly jaded...
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A couple of years ago, I was asked to give a keynote talk to the highly secretive National Geospatial-Intelligence Agency (NGA), at its annual Global Research and...
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In this week's discussion, we'll look at the relationship between China and the US and their leaders through four lenses: the current landscape facing them both, causes...
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IT often manages stakeholders who don’t know how to articulate what they want. Requirements often say what the business needs, but rarely does discussion about the...
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Read this Executive Brief follow our methodology of discovering the hidden needs of the business and developing solutions that solve business problems.
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This storyboard will help you design IT processes and services that satisfy the business's true needs and drive high business satisfaction with IT.
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This phase of the blueprint, Research, will help you target your experience design efforts towards IT's most impactful stakeholders and structure interviews to gain...
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Use this template to structure and record the outputs of stakeholder interviews that you conduct. You may modify the questions as needed or read the questions verbatim to...
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This phase will walk you through creating the first iteration of your journey map, creating hypotheses, and collecting the necessary data to test your hypotheses and...
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Use this template to document the journey maps you create in working sessions with your design team.
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