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Read this phase for prioritized requirements for text-based support and a vetted shortlist of the technologies needed to enable it.
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Ensure traceability for your text-based customer support requirements.
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Read this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations.
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Use the Text-Based Customer Support TCO Tool to help determine if one or more use cases for text-based support make sense for your organization to pursue.
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Use the Text-Based Customer Support Acceptable Use Policy to mitigate risks by clearly communicating expectations for both effective and ineffective (or prohibited use)...
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New PMOs frequently suffer from poorly defined mandates and a lack of leadership vision. Don’t flounder in your new role as PMO director. Hit the ground running to...
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In this week's discussion, a global leader in graphene production shows us the simple equation that will drive the next generation of technology: we must "lightweight"...
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Read this concise Executive Brief to discover how new PMO leaders can make the most of their first 100 days in office.
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Use this storyboard to communicate a strategic vision for your PMO, get the right people behind you, and establish buy-in for a long-term PPM strategy. All in 100 days.
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Success in your new role as PMO leader depends on getting to know what you don’t know, quickly. Use this phase to get up to speed quickly on key PMO considerations.
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