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Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
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This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
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Use this tool to allow you to determine your organization's specific appropriateness for having a security awareness and training program.
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This tool will help to identify content that should be covered by your security awareness and training program.
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Formalize your security awareness and training program into a policy to ensure that your employees are held accountable.
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Simon Hackett is probably the best-known entrepreneur in Australia. In this issue, Simon shares with us his research on how to solve the grid battery challenge, and why...
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The reason I'm here this morning is to talk to you mostly about intellectual property protection: how it might apply to you in your own work, and maybe some views of it...
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Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.
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Set expectations for scope, resource requirements, and target dates for building the internal SLA.
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Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.
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