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Shortly after the Great East Japan Earthquake and Fukushima nuclear disaster, I received an email from a friend in Canada wondering if the Japanese could ever get over...
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The integrity and quality of data and evidence used to inform decision making is central to both the short-term and long-term health of the organization.
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To effectively communicate with staff, it is important to put the business rationale behind changes and their expectations into writing. This will be very useful when...
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The smartphone OS is the most strategic real estate in the world today, the low-bank waterfront (in a pre-global warming sense) of the technology real estate portfolio.
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The future is a vast, unruly work-space, so let's focus on the near-term realm of immediate opportunity.
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Last week, while our team was meeting with the top intelligence and cyber officials of the UK, the Mandiant Corporation released a report that changed the global balance...
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Business leaders may be averse to the word "collective" because it often has the word "bargaining" next to it. But this type of systems thinking is powerful when...
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Email can be an addictive and dangerous to enterprise culture and productivity. Take control of the problem by introducing social collaboration tools that will get used.
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Flowcharts provide an at-a-glance view, ideal for disaster scenarios where pressure is high and rapid upward communication is critical. Similarly, flowcharts are also...
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Use checklists to streamline step-by-step procedures. Checklists are ideal when writing for experienced staff who just need a reminder of what to do, not how to do it.
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