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From the very beginning, Facebook users WERE the product. The fact that humans strive for, and enjoy and benefit from, community, is nothing but an accidental by-product...
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Cisco held its annual Collaboration Summit in Miami in November 2011. Cisco executives and subject matter experts, partners, customers, consultants, and industry analysts...
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Over the last decade and a half, I've covered many topics, but there are just a few which are so important that I've dedicated time, money, extra newsletter issues,...
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Canadian Technology Innovators are Honoured by The Quest For Canada's Smartest IT and Info-Tech Research Group
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I'd like to share a series of thoughts that occurred to me this week as I listened to the European debate over debt and obligations, and watched Merkozy (as they're now...
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Like previous Adobe Max conferences, Max 2011 was vibrant and hopping with the energy of many passionate developers and designers. The overall theme of the conference was...
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Scott Gardner has been living in the world of chip design and manufacture for decades, and he is perhaps the most technically adept of anyone I know writing about chips...
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Use this tool to generate a customized shortlist of vendors based on the capabilities your organization requires in a Customer Service Knowledge Management (CSKM) platform.
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The Quest for Canada's Smartest IT is an online community of practice for IT professionals. The goal of the annual contest is to recognize and reward Canadian mid-market...
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To successfully implement a Customer Service Knowledge Management (CSKM) platform, ensure that you hire the right people with the right skills to serve as full-time...
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