Performance Measurement

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Quality Management Quality Plan Template Use this template to form quality plans for each IT practice area.
Quality Management Review Template Use this template to form a standard quality review template that can be used to periodically review the performance of the quality initiatives in your key IT practice areas.
Quality Management Dashboard Template Use this dashboard to track your quality management metrics.
Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 3: Implement the Quality Program Evaluate the readiness of your department for change and launch the program at the right time and in the right way to transform IT quality.
Quality Management Communication Plan Template Use this template to plan your communications throughout your program implementation.
Quality Management Readiness Assessment Template Use this tool to determine if your IT department is ready for the change associated with the quality management program.
Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 4: Operate the Quality Program Facilitate the success of your key IT practice areas by operating your Center of Excellence to support your key IT practice areas quality initiatives.
Quality Management User Satisfaction Survey Modify this survey template to understand satisfaction related to IT quality.
Quality Management Practice Area Assessment and Planning Tool Assess the current quality management maturity of each IT practice area.
Quality Management Capability Improvement Plan Use this tool to track your quality management improvement initiatives.

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