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Use this example BCP recovery workflow to support your own planning efforts.
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Outline business process workflows and establish steps, dependencies and alternates for BCP by building on this example.
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This quick guide is designed to help you build a business case to implement a change management process.
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Assess vendors regularly with useful metrics to optimize your vendor portfolio.
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Establish a single point of contact and create a communication vacuum to help leverage your negotiation position.
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This template includes all the procedures that CAB members will follow during the change approval process.
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Use this template to codify which details need to be included in problem documentation, including integration with the incident management process. While most ITSM tools...
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Use this list of problems as a place to start when practicing root cause analysis with the problem management team. The template's list of problems includes those in both...
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Use this template to make the case for incident management, problem management, and proactive problem management. Projects without executive buy-in are doomed to fail....
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Leverage this guide to examine each of the different elicitation and analysis techniques available to facilitate the requirements gathering process.
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