Vendor Management

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Fast Track Tool: Manage Vendor Performance Achieving a high level of service or product delivery from vendors generally requires three components: establishing a set of performance targets with the vendor,...
E-Mail TCO Worksheet The “E-Mail TCO Worksheet” helps IT leaders peer into existing e-mail infrastructure and provisioning costs. IT leaders will gather expense information for 19 specific...
Help Desk Software: Comparative TCO Calculator For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
Request for Change Form The creation of a request for change (RFC) form for the enterprise can be a time consuming and daunting task. Save time by customizing this form to the context of your...