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Industry Insights Designed to Help You Lead Digital Transformation
With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".
Industry Insights & Best Practices
- Industry-Specific Research
- Reference Architectures
- Industry Trends
- Top Technologies
Executive Peer Groups
- Executive Collaboration
- Peer-to-Peer Knowledge Sharing
- High-Impact Discussion Topics
Industry-Specific Advisory Services
- Digital Transformation
- Linking Business & IT Value Maps
- Advisory Assistance to Help You Build Your IT Strategy
- Peer Benchmarking
Industry Roundtable Events
Deep Insights Tailored to Your Industry
1
Business-Aligned IT Strategy
Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.
2
Top Industry Trends
Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.
3
Industry Benchmarking
Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources. Benefit from peer data to get a reference point for how well you stack up.
4
Core Industry Technologies & Software Selection
Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.
1
Business-Aligned IT Strategy
Strategy Alignment
Wireframe Your Generative AI Solution Design
- Use a human-tech ladder to systematically analyze requirements and constraints at multiple levels of need and align human need and technology outcomes.
- Identify challenges and unknowns during solution development and frame them as learning outcomes that scaffold concepts to be understood, applied, and leveraged for creative innovation.
- Leverage the solution library to understand Info-Tech’s design methodology while also exploring new concepts and ideas for generative AI technology.
Strategy Alignment
Launch Cyber Insurance Support Services
- Align your cyber insurance support services with the cyber insurance lifecycle. Specifically define your role as a trusted cyber insurance enabler and support your customers throughout the course of the insurance contract.
- Use cyber insurance as a catalyst to sell and grow your cybersecurity offerings.
- Leverage Info-Tech’s suite of tools to develop your capabilities and leverage your membership to successfully grow your business.
Strategy Alignment
Get Ready to Deliver AI Services
- Understand AI service opportunities that align with your current customers.
- Assess your current AI service capabilities to determine your primary service domain.
- Understand your domain’s competency requirements and prepare your team to deliver AI services.
Strategy Alignment
Improve Incident and Problem Management of MSPs
- Build a skilled incident and problem management team.
- Improve and standardize processes/workflows.
- Deliver better customer satisfaction and experience.
- Increase profitability and business growth.
- Leverage your incident and problem management offerings to differentiate yourself and stay competitive among peers in the market.
Strategy Alignment
Leverage Metrics and Benchmarks to Evaluate LLMs
- Use Info-Tech’s benchmark framework to assess LLMs along various performance axes to align your LLM with specific solution requirements.
- Use cost and performance metrics to understand costs at the onset of your LLM deployment to ensure you have a cost-effective solution that drives business value.
- Use benchmarks to assess the subjective performance characteristics of models and ensure you align LLM selection with specific capability requirements.
Strategy Alignment
Meaningful KPIs in IT Consulting and Managed Services
- Make use of a framework within which to categorize the goals and corresponding KPIs of a professional services or technology services business.
- Discern a few key KPIs that provide insightful information using metrics you’re probably already measuring.
Strategy Alignment
Accounting Industry Impacts on IT Strategy: Senior Management Presentation Template
- Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
- Use the Accounting Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done
Strategy Alignment
Marketing & Advertising Industry Impacts on IT Strategy: Senior Management Presentation Template
- Use the Marketing & Advertising Industry Impacts on IT Strategy: Senior Management Presentation Template to share the key findings of the business-aligned analysis with your organization's leadership team.
Strategy Alignment
Legal Professional Services Industry Impacts on IT Strategy: Senior Management Presentation Template
- Use the Legal Professional Services Industry Impacts on IT Strategy: Senior Management Presentation Template to share the key findings of the business-aligned analysis with your organization's leadership team.
Strategy Alignment
Architecture & Engineering Industry Impacts on IT Strategy: Senior Management Presentation Template
- Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
- Use the Architecture & Engineering Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
Strategy Alignment
Staffing & Recruiting Industry Impacts on IT Strategy: Senior Management Presentation Template
- With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
- Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
Consulting Industry Impacts on IT Strategy: Senior Management Presentation Template
- Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
- Use the Consulting Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
Strategy Alignment
Priorities for Adopting an Exponential IT Mindset in the Technology Service Provider Industry
- Recognize the urgency of adopting an exponential mindset in technology services.
- Link four priorities of Exponential IT transformation to the business opportunities of tomorrow.
- Prepare to create a roadmap for your Exponential IT journey by leveraging existing Info-Tech resources.
Strategy Alignment
Generative AI Use Case Library for the Technology Service Provider Industry
- Quickly brainstorm opportunities to deploy Gen AI technology internally and with clients.
- Align use cases with specific business capabilities and adopt a capability-centric mindset.
- Prepare to launch your Gen AI proof-of-concept project.
Strategy Alignment
Technology Service Provider Industry Business Reference Architecture
- Identify the kinds of applications and processes that would be impacted by changes.
- Prioritize having the capabilities mapped.
- After mapping the capabilities you can use the reference architecture to train your staff.
Strategy Alignment
Catalog Your IT Consulting and Managed Services
- It is clear whether you need a consulting service catalog or a managed service catalog, or both.
- Your staff have a resource to help explain what you do and what value your customers will get from you.
- Customers are clear on your product.
Strategy Alignment
Build a Cybersecurity Services Offering
Customers buy services that replace or uplift a function within their organization. Your job is to clarify which function you’re serving, and specificallywhat that function will do. In this research, we help you do just that.
- Determine the functional role your service offering will play within the customer’s organization
- Develop the activities within that role based on a well-known cybersecurity framework.
- Standardize the activities so that they can be performed consistently by your entire delivery team.
Strategy Alignment
Standardize the Service Desk of Managed Service Providers
- Increase profitability and business growth.
- Deliver better customer satisfaction and experience.
- Improve your service desk in three areas: people, processes, and technology.
- Build a tiered service desk model based on the customers and market.
- Differentiate your service desk offering and stay competitive among peers in the market.
Strategy Alignment
Priced to Win: Build an Optimized Pricing Strategy
- Optimize profitability, business growth, and customer satisfaction
- Align with strategic priorities, market share growth, and expanded margin
- Determine the right price for offerings based on the customer and market
- React to supply chain issues or changes in consumer demand
- Stay competitive among peers in the market
- Maintain and improve profit margin, a 1% improvement in pricing can increase 11.1%
Strategy Alignment
Develop a Virtual CIO Service Offering
The IT Leader's role is indeed well-defined, which leaves no reason why it can't be offered as a service. Our approach to this is the following:
- Use our research to determine the specific activities and deliverables needed to refine your virtual CIO offering.
- Standardize these activities and deliverables in order to scale the delivery and make it easier to sell.
Strategy Alignment
Deliver a Cloud Strategy Engagement
- Save Time: Info-Tech partners report saving at least 50% of their time spent when incorporating Info-Tech’s tools, templates, and repeatable methodology into a Cloud Strategy engagement.
- Reduce Effort: Info-Tech partners report that the laborious effort of creating customized deliverables for each client is alleviated using the standardized deliverables in this blueprint.
- Informed Decisions: Info-Tech partners describe that they did not have to start from scratch to build high-quality boardroom-ready deliverables, which results in saving a lot of time and focusing on the result- or outcome-driven discussion with the stakeholders or management team.
- Increased Credibility: You increase your trust and credibility with your customers and prospects when you show them who is standing behind you. Leverage Info-Tech’s brand power as a research and advisory firm to bolster your customer’s confidence in you.
Strategy Alignment
Deliver an IT Strategy Engagement
- Save Time: Info-Tech Partners report saving 40-70% of the time when incorporating Info-Tech’s tools, templates, and repeatable methodology to an IT strategy engagement.
- Reduce Effort: Info-Tech Partners report that the laborious effort of creating customized deliverables for each client is alleviated using standardized the deliverables in this blueprint.
- Boardroom Ready: Info-Tech Partners describe that they did not have to start from scratch to build high-quality boardroom-ready deliverables, which results in saving a lot of time and focusing on result- or outcome-driven discussion with the stakeholders or management team.
- Increased Credibility: You increase your trust and credibility with your customers and prospects when you show them who is standing behind you. Leverage Info-Tech’s brand power as a research and advisory firm to bolster your customers’ confidence in you.
Strategy Alignment
Architecture & Engineering Business-Aligned IT Strategy
- Learn about the ecosystem of factors that impact the Architecture & Engineering industry.
- Explore how your IT team is set to deal with those factors from a PESTLE and SWOT perspectives.
- Leverage expert insights and takeaways and update your IT strategy accordingly.
Strategy Alignment
Marketing & Advertising Business-Aligned IT Strategy
- Learn about the ecosystem factors that are impacting the Marketing & Advertising industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.
Strategy Alignment
Accounting Business-Aligned IT Strategy
- Learn about the ecosystem factors that are impacting the Accounting Professional Services industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.
Strategy Alignment
Staffing & Recruiting Business-Aligned IT Strategy
- Learn about the ecosystem factors that are impacting the Staffing & Recruiting industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.
Strategy Alignment
Legal Professional Services Business-Aligned IT Strategy
- Learn about the ecosystem factors that are impacting the Legal Professional Services industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.
Strategy Alignment
Technology Services/MSP Business-Aligned IT Strategy
- Learn about the ecosystem factors that are impacting the Technology Services/MSP industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.
Strategy Alignment
Consulting Business-Aligned IT Strategy
- Technology advancements make it possible for Consulting services to be conducted from anywhere at any time. Project teams can be assembled globally.
- Consulting organizations are putting greater demands on their internal IT services to support revenue opportunities. This is as much a shift for IT leaders as it is for executive leadership.
- Assess how your team is set from a PESTLE and SWOT perspective, with expert insights to help you update your IT strategy.
Strategy Alignment
Technology Services/MSP IT Strategy Initiatives Workbook
- With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
- Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
Staffing & Recruiting IT Strategy Initiatives Workbook
- With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
- Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
Consulting IT Strategy Initiatives Workbook
- With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
- Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
Marketing & Advertising IT Strategy Initiatives Workbook
- With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy and document them in the IT Strategy Initiatives Workbook.
Strategy Alignment
Architecture & Engineering IT Strategy Initiatives Workbook
- With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
- Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
Accounting IT Strategy Initiatives Workbook
- With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
- Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
Legal Professional Services IT Strategy Initiatives Workbook
- With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy and document them in the IT Strategy Initiatives Workbook.
Strategy Alignment
Technology Services/MSP Industry Impacts on IT Strategy: Senior Management Presentation Template
- Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
- Use the Technology Services/MSP Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
2
Top Industry Trends
Top Trends
The Future of the Technology Service Provider Industry
- Identify business opportunities in a rapidly changing industry landscape.
- Align activities with the industry’s evolution to capability-centric service delivery.
Top Trends
Architecture & Engineering Digital Transformation Report
- Like most industries, Architecture & Engineering firms are experiencing digital transformation, accelerated by the COVID-19 pandemic. Regardless of the drivers, digital transformation in any organization takes time, money, and investment in end-user training.
- Learn about how digital transformation affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Architecture & Engineering Shift From Physical to Cyber Security Report
- With digitization come cybersecurity threats. Demonstrating compliance with security standards is increasingly expected in the request for proposal (RFP) process.
- Learn about how the shift from physical to cyber security affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Architecture & Engineering Software as a Service Report
- More and more applications involved in running an Architecture & Engineering firm are moving to the cloud. However, uncertainty exists around the protection of intellectual property and the confidentiality of client data.
- Learn about how software as a service affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Marketing & Advertising Reshaping the Marketing Mix Spend Trend Report
- One major challenge for many Marketing & Advertising agencies is to manage digital assets effectively and with speed of execution. This enables them to have all the ingredients to quickly put together a specific offering or marketing campaign for their clients and will be a key competitive differentiator going forward.
- Learn about how reshaping the marketing mix spend affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Marketing & Advertising Personalizing the Experience Trend Report
- Agencies that have gone through a digital transformation are moving to the next phase of digital maturity by providing expertise and customer experience (CX) solutions to their clients.
- Producing effective digital experiences that resonate with today’s audiences is more complicated than ever before and involves various touchpoints along the customer lifecycle.
- Learn about how personalizing the experience affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Marketing & Advertising Age of Digital Innovation Trend Report
- Leveraging market intelligence data is more important now than ever. Data collaboration is a fundamental IT requirement and can be built upon with marketing automation tools.
- Learn about how the Age of Digital Innovation affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Accounting Cloud Computing Report
- Cloud computing facilitates digitization of accounting functions as well as collaboration between accounting firms and their clients.
- IT security is always a concern when using cloud solutions.
- Learn about how the cloud trend affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Accounting Artificial Intelligence Report
- With the shift of the accounting industry from traditional bookkeeping and audit functions to the higher value advisory services, AI could be the differentiator that allows real-time analysis of accounting data to spot trends early and allow accounting firms to offer valuable advice to their clients.
- Learn about how AI affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Accounting Big Data & Analytics Report
- With the adoption of cloud solutions, accounting firm have access to large amounts of client data. The ability to analyze this data and spot macro trends allows firm to offer high-quality insights through advisory services.
- Learn about how big data & analytics affect both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Staffing & Recruiting Training Employees on New Tech Report
- The Staffing & Recruiting industry relies on integrated recruiting technologies and virtual communication, even more so since the advent of COVID-19. Training is essential to alleviate user pain points and foster adoption.
- Learn about how training employees on new tech affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Staffing & Recruiting Integrated Recruiting Technologies Report
- Recruiting technologies are an asset to a Staffing & Recruiting firm. They will help automate monotonous tasks, document interactions with candidates/clients, increase team knowledge sharing, and much more.
- Learn about how integrated recruiting technologies affect both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Staffing & Recruiting Virtual Communication Report
- As the Staffing & Recruiting industry continues to carry out business remotely, firms rely heavily on communicating virtually with clients, candidates, and other team members.
- Learn about how virtual communication affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Legal Professional Services Digitization Trend Report
- Digitization enables organizations to transform paper-based records into electronic format that can be leveraged for data analysis and business intelligence.
- Given the large volumes of paper that legal firms produce, process and store, the advantages of digitization are readily apparent.
- Learn about how Digitization affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Legal Professional Services Artificial Intelligence Report
- Artificial intelligence (AI) functionality offers the promise of making work faster, more efficient, and more effective. AI comes at a higher cost, but that cost differential might be justified if AI delivers as promised.
- AI covers a wide range of features and functions. You don’t just “buy AI,” but the value proposition is in the application of AI in the products and the functions they carry out.
- Learn about how AI affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Legal Professional Services Unbundled Legal Services Report
- Unbundled Legal Services allows clients to assume initiative and ownership around tasks such as documentation, legal research, or other menial tasks, rather than pay a law firm to do so.
- Many firms have started investigating the service offering in order to maintain their competitiveness in the market, and due to client demand, particularly in the Information Age.
- Learn about how Unbundled Legal Services affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Technology Services/MSP Technology Vendor Consolidation Report
- The MSP software market is now made up of supermarket vendors, not point solution vendors. When a customer chooses a solution from a vendor, they are choosing the whole family. This makes it hard to select a partner in the first place and switch vendors later on.
- Learn about how technology vendor consolidation affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Technology Services/MSP Continued Rise of Ransomware Report
- Ransomware is the leading IT security threat, exacerbated by the increase of people working from home and the proliferation of vulnerable endpoints.
- Learn about how the continued rise of ransomware affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Consulting Remote/Virtual Consulting Trend
- COVID-19 has put a halt to in-office work, travel, and onsite client visits. For the Consulting industry, this has forced a complete reimagination of how consultants collaborate with their colleagues and deliver high-quality client engagements.
- Learn about how remote/virtual consulting affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Consulting Digital Business Automation Report
- The Consulting industry is ripe for disruption, and the nature of those disruptive forces is becoming clear. Automation and digitization have key roles to play.
- Learn about how digital business automation affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Consulting Big Data Analytics Trend
- The internet and mobile devices have brought a democratization of information. For Consulting, that means clients no longer want “one-size-fits-most” solutions that they can get anywhere – they want something tailor-made. This is where big data comes in.
- Learn about how big data analytics affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
3
Industry Benchmarking
Peer Benchmarking
Benchmarking Report: A Cross-Industry Comparison of IT Stakeholder Satisfaction
- Every industry has unique characteristics that can hamper progress or facilitate success in satisfying IT stakeholders. Reimagine your strategy by shifting the definition of who your peers really are.
- Discover which industries achieve high stakeholder satisfaction across 13 core IT services.
- Learn the characteristics that different industries have that can help or hinder IT success.
- Understand what your industry has in common with others that you can leverage to improve stakeholder satisfaction and overcome your own institutional barriers.
Peer Benchmarking
Architecture & Engineering IT Management & Governance Benchmarking Report
- Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
- Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.
Peer Benchmarking
Architecture & Engineering IT Staffing Benchmarking Report
- Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business.
- By taking the IT Staffing Assessment Diagnostic and participating in our unique IT Spending benchmarking program, you will gain critical information to understand how you can position your IT team to be more strategic and influential.
Peer Benchmarking
Architecture & Engineering IT Stakeholder Satisfaction Benchmarking Report
- IT leadership needs to understand where their clients are unsatisfied with the quality of service they’re receiving from IT.
- Understand important focus areas to address and gain insights into how your team compares with other Architecture & Engineering industry IT organizations.
Peer Benchmarking
Marketing & Advertising IT Stakeholder Satisfaction Benchmarking Report
- IT leadership needs to understand where their clients are unsatisfied with the quality of service they’re receiving from IT
- Understand important focus areas to address and gain insights into how your team compares with other Marketing & Advertising IT organizations.
Peer Benchmarking
Marketing & Advertising IT Staffing Benchmarking Report
- Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business. IT staffing is stretched thin.
- By taking the IT Staffing Assessment diagnostic and participating in our unique IT Spend benchmarking, you will gain critical information to position your team to be seen as strategic.
Peer Benchmarking
Marketing & Advertising IT Management & Governance Benchmarking Report
- Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
- Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.
Peer Benchmarking
Accounting IT Stakeholder Satisfaction Benchmarking Report
- IT leadership needs to understand where their clients are unsatisfied with the quality of service they’re receiving from IT.
- Understand important focus areas to address and gain insights into how your team compares with other Accounting Professional Services IT organizations.
Peer Benchmarking
Accounting IT Staffing Benchmarking Report
- Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business.
- By taking the IT Staffing Assessment Diagnostic and participating in our unique IT Spending benchmarking program, you will gain critical information to understand how you can position your IT team to be more strategic and influential.
Peer Benchmarking
Accounting IT Management & Governance Benchmarking Report
- Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
- Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.
Peer Benchmarking
Staffing & Recruiting IT Stakeholder Satisfaction Benchmarking Report
- IT leadership needs to understand where their clients are unsatisfied with the quality of service they’re receiving from IT.
- Understand important focus areas to address and gain insights into how your team compares with other Staffing & Recruiting IT organizations.
Peer Benchmarking
Staffing & Recruiting IT Staffing Benchmarking Report
- Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business. IT staffing is stretched thin.
- By taking the IT Staffing Assessment diagnostic and participating in our unique IT Spend benchmarking, you will gain critical information to position your team to be seen as strategic.
Peer Benchmarking
Staffing & Recruiting IT Management & Governance Benchmarking Report
- Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
- Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.
Peer Benchmarking
Legal Professional Services IT Stakeholder Satisfaction Benchmarking Report
- IT leadership needs to understand where their clients are unsatisfied with the quality of service they’re receiving from IT.
- Understand important focus areas to address and gain insights into how your team compares with other Legal Professional Services IT organizations.
Peer Benchmarking
Legal Professional Services IT Management & Governance Benchmarking Report
- Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
- Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.
Peer Benchmarking
Legal Professional Services IT Staffing Benchmarking Report
- Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business. IT staffing is stretched thin.
- By taking the IT Staffing Assessment diagnostic and participating in our unique IT Spend benchmarking, you will gain critical information to position your team to be seen as strategic.
Peer Benchmarking
Technology Services/MSP IT Stakeholder Satisfaction Benchmarking Report
- IT leadership needs to understand where their stakeholders are unsatisfied with the quality of service they’re receiving from IT.
- Understand important common focus areas to address and gain insights into how your team aligns with other Technology Services/MSP IT teams.
Peer Benchmarking
Technology Services/MSP IT Staffing Benchmarking Report
- Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business.
- By taking the IT Staffing Diagnostic and participating in our unique IT Spend Benchmarking, you will gain critical information to understand how to position your IT team to be more effective.
Peer Benchmarking
Technology Services/MSP IT Management & Governance Benchmarking Report
- Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
- Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.
Peer Benchmarking
Consulting IT Stakeholder Satisfaction Benchmarking Report
- IT leadership needs to understand where their clients are unsatisfied with the quality of service they’re receiving from IT.
- Understand important focus areas to address and gain insights into how your team compares with other Consulting industry IT organizations.
Peer Benchmarking
Consulting IT Staffing Benchmarking Report
- Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business. IT staffing is stretched thin.
- By taking the IT Staffing Assessment diagnostic and participating in our unique IT Spend benchmarking, you will gain critical information to position your team to be seen as strategic.
Peer Benchmarking
Consulting IT Management & Governance Benchmarking Report
- Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
- Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.
4
Core Industry Technologies & Software Selection
Core Industry Technologies
Buyers Guide: Professional Services Automation
- Understand the market segments and find PSA solutions that are appropriate for your industry.
- Evaluate PSAs for the true value they offer in the backend, rather than what may be more visible in the frontend.
- Avoid costly mistakes during the implementation phase after purchasing a PSA.
Core Industry Technologies
Marketing Management Suite Software Selection Guide
- An MMS platform that effectively meets business needs and delivers value.
- Reduced costs during MMS vendor platform selection and faster time to results after implementation.
Core Industry Technologies
Architecture & Engineering Computer-Aided Design Report
- Computer-aided design (CAD) apps are both core and differentiating for the Architecture & Engineering industry. A new wave of SaaS collaborative platforms have transformed the market.
- Learn about what CAD is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Architecture & Engineering Professional Services Automation Report
- Architecture & Engineering firms share a lot in common with other Professional Services organizations – they’re comprised of a series of project and service delivery workflows that need to fit together smoothly. This is where professional services automation (PSA) comes in.
- Learn about what PSA is, the state of the market, key features and functions, and leading vendors in the space to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Architecture & Engineering Cloud Storage Gateways Report
- File collaboration is an ongoing challenge in Architecture & Engineering firms. It’s typically handled via file centralization, but the reality of a distributed workforce has accelerated the need for secure work-from-anywhere file access.
- Learn about what cloud storage gateways are, the state of the market, key features and functions, and leading vendors in the space to understand how they can transform your IT strategy and ability to deliver.
Core Industry Technologies
Marketing & Advertising Digital Experience Platform Technology Report
- Organizations are looking at digital experience platforms (DXPs) that deliver omni-channel content to end users at any time and wherever they are. But these organizations lack the fundamental components to support their integration into this collaborative and cohesive technology.
- Learn about what DXPs are, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Marketing & Advertising Digital Asset Management Technology Report
- As the customer base of a Marketing & Advertising agency increases, so, too, does its number of marketing projects. With siloed internal marketing data, data in the cloud, and client data repositories, IT is faced with significant challenges in managing digital assets effectively and efficiently.
- Learn about what digital asset management is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Marketing & Advertising Customer Relationship Management Technology Report
- Customer Relationship Management (CRM) systems compile customer data across different channels such as a company's website, phone, service desk, live chat, direct mail, sales information, marketing materials, and/or social media.
- Learn about what CRM is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Accounting – Accounting Software Report
- Accounting software automates finance management processes, ensuring accuracy of financial transactions and facilitating reconciliation.
- The proliferation of cloud-based systems will save time in integration and data transfer.
- Learn about what accounting software is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Accounting ERP Report
- Enterprise resource planning (ERP) is a set of business management software solutions that an organization can use to collect, store, manage, and interpret data from business activities and/or processes and that commonly include finance, operations, HR, planning, and supply chain.
- Learn about what ERP is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Accounting CRM Report
- Managing the customer relationship for professional services firm is a critical activity. Good customer relationship management (CRM) tools can affect productivity, client retention, and your team’s ability to upsell services.
- ERP tools often bundle in CRM capabilities, but you will need to decide if the capabilities are sufficient for your customer relationship needs.
- Learn about what CRM is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Staffing & Recruiting Applicant Tracking Software Report
- Applicant tracking software is a clear asset for a Staffing & Recruiting firm. It will help automate monotonous tasks, document interactions with candidates/clients, increase team knowledge sharing, and much more. This could make the tasks within the industry much more efficient.
- Learn about what applicant tracking software is, the state of the market, key features and functions, and leading vendors in the space to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Staffing & Recruiting Customer Relationship Management Report
- Customer relationship management (CRM) technologies allow for an easier way to manage customer and lead relationships.
- Learn about what a CRM is, the state of the market, key features and functions, and leading vendors in the space to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Staffing & Recruiting Social Media for Recruiting Report
- Recruiters often use social media to source potential candidates for their clients. Knowing which social media platforms candidates use will be key for recruiting.
- Learn about what social media for recruiting is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Legal Professional Services Legal Case Management Report
- Legal Case Management tracks all activities associated with a case and enables tracking of resource allocation and case status as they proceed through the court system or are negotiated in out-of-court settlements.
- Legal Case Management tools are numerous and diverse. Selection of the right product is key.
- Learn about what Legal Case Management is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Legal Professional Services Digitization Technology Report
- Data analytics using digitized information will greatly assist the law firm in strategic decision making.
- Although scanning and optical character recognition (OCR) are mature, determining which solutions best fit the firm and the existing systems is critical.
- Learn about what Digitization is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Legal Professional Services Legal Research Report
- With the onset of Unbundled Legal Services, having sound integrated legal research will be key to the success of the new line of business.
- There are many choices, but which ones suit your law firm? Which will integrate with your current legal practice and legal case management software? Which will be most effective for the lawyers and support staff to use?
- Learn about what Legal Research is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Technology Services/MSP Remote Monitoring and Management Report
- Remote monitoring and management (RMM) tools are becoming more critical than ever because they consolidate many features that were once deployed individually. Expanding from the core feature of proactive monitoring and alerting, the modern RMM now handles backups, remote control, and endpoint security features.
- Learn about what remote monitoring and management is, the state of the market, key features and functions, and leading vendors in the space to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Technology Services/MSP Professional Services Automation Report
- Technology Services/MSP firms are comprised of a series of project and service delivery workflows that need to fit together seamlessly. This is where professional services automation (PSA) comes in.
- Learn about what PSA is, the state of the market, key features and functions, and leading vendors in the space to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Consulting Team Collaboration and Messaging
- The pandemic forced Consulting firms to retool and retrain in order to re-envision their offerings and re-engage their clients over tools like Microsoft Teams and Zoom. Organizations often waste money and decrease employee productivity by purchasing overlapping tools.
- Learn about what team collaboration and messaging tools are, the state of the market, key features and functions, and leading vendors in the space in order to understand how they can transform your IT strategy and ability to deliver.
Core Industry Technologies
Consulting Professional Services Automation
- Professional services automation (PSA) is a set of business management and project portfolio software solutions used to manage and interpret client engagement, resource utilization, and revenue data. These solutions can be expensive and are sometimes too large for smaller organizations.
- Learn about what PSA is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Consulting Big Data/Analytics Data Store
- The internet and mobile devices have brought a democratization of information. For Consulting, that means clients no longer want “one-size-fits-most” solutions that they can get anywhere – they want something tailor-made. This is where big data comes in.
- Learn about how big data analytics affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Latest Professional & Technology Services Notes
Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.
ContractPodAi Case Study: AI for Contract Lifecycle Management
Date published
March 14, 2024
Author:
How AI is used in contract lifecycle management by in-house legal teams.
Legal Industry Summary – How AI Augments Law Firms and In-House Legal Teams
Date published
February 5, 2024
Author:
Legal Industry Summary – How AI Augments Law Firms and In-House Legal Teams
Reputation Equals Revenue
Date published
December 15, 2023
Author:
What the Professional Services CIO should consider when seeking to sustain revenue and reputation through the support of professional ethics in a world where automation will undoubtedly change the business and IT landscape.
NetDocuments Case Study: AI for Legal Drafting
Date published
November 10, 2023
Author:
How AI is used in legal drafting by law firms.
Meet the Professional Services, Real Estate and Property Management, and Technology, Media, and Telecom Executive Services Leadership Team
Date published
November 7, 2023
Authors:
In today's dynamic business environment, industries are undergoing remarkable changes. Whether you're in the Professional Services sector, where we guide you through economic shifts and evolving client expectations, or in the dynamic Real Estate and Property Management industry, influenced by market dynamics and tenant preferences, Info-Tech serves as your trusted ally. We offer tailored research, coaching, and mentoring services that enhance service quality, client satisfaction, operational efficiency, and overall business growth.
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