Wireframe Your Generative AI Solution Design

• Use a human-tech ladder to systematically analyze requirements and constraints at multiple levels of need and align human need and technology outcomes.
• Identify challenges and unknowns during solution development and frame them as learning outcomes that scaffold concepts to be understood, applied, and leveraged for creative innovation.
• Leverage the solution library to understand Info-Tech’s design methodology while also exploring new concepts and ideas for generative AI technology.

Improve Incident and Problem Management of MSPs

• Build a skilled incident and problem management team.
• Improve and standardize processes/workflows.
• Deliver better customer satisfaction and experience.
• Increase profitability and business growth.
• Leverage your incident and problem management offerings to differentiate yourself and stay competitive among peers in the market.

Get Ready to Deliver AI Services

• Understand AI service opportunities that align with your current customers.
  
• Assess your current AI service capabilities to determine your primary service domain.
• Understand your domain’s competency requirements and prepare your team to deliver AI services.

Leverage Metrics and Benchmarks to Evaluate LLMs

• Use Info-Tech’s benchmark framework to assess LLMs along various performance axes to align your LLM with specific solution requirements.
• Use cost and performance metrics to understand costs at the onset of your LLM deployment to ensure you have a cost-effective solution that drives business value.
• Use benchmarks to assess the subjective performance characteristics of models and ensure you align LLM selection with specific capability requirements.

Meaningful KPIs in IT Consulting and Managed Services

• Make use of a framework within which to categorize the goals and corresponding KPIs of a professional services or technology services business.
• Discern a few key KPIs that provide insightful information using metrics you’re probably already measuring.

Priorities for Adopting an Exponential IT Mindset in the Technology Service Provider Industry

• Recognize the urgency of adopting an exponential mindset in technology services.
• Link four priorities of Exponential IT transformation to the business opportunities of tomorrow.
• Prepare to create a roadmap for your Exponential IT journey by leveraging existing Info-Tech resources.

Generative AI Use Case Library for the Technology Service Provider Industry

• Quickly brainstorm opportunities to deploy Gen AI technology internally and with clients.
• Align use cases with specific business capabilities and adopt a capability-centric mindset.
• Prepare to launch your Gen AI proof-of-concept project.

Offer “The Rapid Application Selection Framework” as a Service

• Deliver huge value: Info-Tech's repeatable and scalable software selection framework delivers enormous value to your clients. This framework employs a data-driven business stakeholder collaboration and contract negotiation approach to select the right application for an organization in 30 days.
• Reduced Effort and Boardroom-Ready Deliverables: Info-Tech Partners report that the laborious effort of creating customized deliverables for each client is alleviated using standardized deliverables in this blueprint.
• Increased Credibility: You increase your trust and credibility with your clients and prospects when you show them aa repeatable, implementable, and data-driven framework to select applications for businesses. Leverage Info-Tech’s brand power as a research and advisory firm to bolster your customers' confidence in you.

Technology Service Provider Industry Business Reference Architecture

• Identify the kinds of applications and processes that would be impacted by changes.
• Prioritize having the capabilities mapped.
• After mapping the capabilities you can use the reference architecture to train your staff.

Catalog Your IT Consulting and Managed Services

• It is clear whether you need a consulting service catalog or a managed service catalog, or both.
• Your staff have a resource to help explain what you do and what value your customers will get from you.
• Customers are clear on your product.

Build a Cybersecurity Services Offering

Customers buy services that replace or uplift a function within their organization. Your job is to clarify which function you’re serving, and specificallywhat that function will do. In this research, we help you do just that.

• Determine the functional role your service offering will play within the customer’s organization
• Develop the activities within that role based on a well-known cybersecurity framework.
• Standardize the activities so that they can be performed consistently by your entire delivery team.

Standardize the Service Desk of Managed Service Providers

• Increase profitability and business growth.
• Deliver better customer satisfaction and experience.
• Improve your service desk in three areas: people, processes, and technology.
• Build a tiered service desk model based on the customers and market.
• Differentiate your service desk offering and stay competitive among peers in the market.

Priced to Win: Build an Optimized Pricing Strategy

• Optimize profitability, business growth, and customer satisfaction
• Align with strategic priorities, market share growth, and expanded margin
• Determine the right price for offerings based on the customer and market
• React to supply chain issues or changes in consumer demand 
• Stay competitive among peers in the market
• Maintain and improve profit margin, a 1% improvement in pricing can increase 11.1%

Develop a Virtual CIO Service Offering

The IT Leader's role is indeed well-defined, which leaves no reason why it can't be offered as a service. Our approach to this is the following:

• Use our research to determine the specific activities and deliverables needed to refine your virtual CIO offering.
• Standardize these activities and deliverables in order to scale the delivery and make it easier to sell.

Deliver a Cloud Strategy Engagement

• Save Time: Info-Tech partners report saving at least 50% of their time spent when incorporating Info-Tech’s tools, templates, and repeatable methodology into a Cloud Strategy engagement.
• Reduce Effort: Info-Tech partners report that the laborious effort of creating customized deliverables for each client is alleviated using the standardized deliverables in this blueprint.
• Informed Decisions: Info-Tech partners describe that they did not have to start from scratch to build high-quality boardroom-ready deliverables, which results in saving a lot of time and focusing on the result- or outcome-driven discussion with the stakeholders or management team.
• Increased Credibility: You increase your trust and credibility with your customers and prospects when you show them who is standing behind you. Leverage Info-Tech’s brand power as a research and advisory firm to bolster your customer’s confidence in you.

Deliver an IT Strategy Engagement

• Save Time: Info-Tech Partners report saving 40-70% of the time when incorporating Info-Tech’s tools, templates, and repeatable methodology to an IT strategy engagement.
• Reduce Effort: Info-Tech Partners report that the laborious effort of creating customized deliverables for each client is alleviated using standardized the deliverables in this blueprint.
• Boardroom Ready: Info-Tech Partners describe that they did not have to start from scratch to build high-quality boardroom-ready deliverables, which results in saving a lot of time and focusing on result- or outcome-driven discussion with the stakeholders or management team.
• Increased Credibility: You increase your trust and credibility with your customers and prospects when you show them who is standing behind you. Leverage Info-Tech’s brand power as a research and advisory firm to bolster your customers’ confidence in you.

Technology Services/MSP Business-Aligned IT Strategy

• Learn about the ecosystem factors that are impacting the Technology Services/MSP industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.

Technology Services/MSP IT Strategy Initiatives Workbook

• With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
• Working with our team, update your IT Strategy Initiatives Workbook.

Technology Services/MSP Industry Impacts on IT Strategy: Senior Management Presentation Template

• Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
• Use the Technology Services/MSP Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.