AI-Powered CIS Benefits and Risks Evaluation Workbook

Author(s): Jing Wu

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This tool guides a utility organization to evaluate AI features in the domain of CIS that could help achieve prioritized business objectives responsibly. Use this tool to document your objectives and expectations of your AI-powered CIS initiatives to determine the factors that should be used in determining the selection of AI features adoption. This tool is intended to be completed with Info-Tech's Modern CIS Solutions Powered by AI research.

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AI, AI features, AI risks, AI strategy, Artificial Intelligence, Billing, Business Capability, Business Outcomes, Buyer’s guide, CIS, CRM, Chatbot, Customer Experience, Customer Satisfaction, Customer-centric operations, Data quality & availability, GPT, Gen AI, Generative AI, Genesys, KPIs, Kore.ai., Licensing & Pricing, ML, Machine Learning, Oracle, Prioritization, Responsible AI, SAP, SEW, Salesforce, Sentiment Analysis, Virtual Assistant, Zoho, accuracy, bias & discrimination, explainability, privacy & data security
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