Get Started Bringing Order to Help Desk Request Chaos
Delight help desk users while retaining your sanity.
- User requests arrive informally through many channels without proper tracking and prioritization.
- Adoption of new help desk processes often meet resistance from business and IT.
- This solution set helps to introduce a formal customer-service-oriented help desk process while retaining sanity.
Our Advice
Critical Insight
- Every IT shop needs a help desk, but formal processes often meet resistance.
- Users and IT staff will have to change their attitudes and expectations.
- Info-Tech helps you jump the people-and-process hurdles encountered along the way.
Impact and Result
- Build-in a help desk customer-service attitude.
- Develop a solid help desk process that users follow.
- Automate incident and request capture and management without spending a dime.
About Info-Tech
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
Talk to an Analyst
Our analyst calls are focused on helping our members use the research we produce, and our experts will guide you to successful project completion.
Book an Analyst Call on This Topic
You can start as early as tomorrow morning. Our analysts will explain the process during your first call.
Get Advice From a Subject Matter Expert
Each call will focus on explaining the material and helping you to plan your project, interpret and analyze the results of each project step, and set the direction for your next project step.
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