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Implement Systems Management to Improve Availability and Visibility
Without sound systems management practices, you don’t control outages, they control you.
- The IT environment has grown increasingly complex. You need to rein in complexity and handle it centrally. Admin wants reliable data in one place and a strategy for making use of that data.
- You want to implement systems management but are unsure how to do so in a resource-challenged environment.
- You need to determine what are the key areas to focus on, and what tools, processes, and practices make sense to create a sustainable systems management program.
Our Advice
Critical Insight
- Every IT department does systems management, even if only ad hoc or informally. This blueprint will help you make more productive use of time and effort you already spend managing systems and problems.
- No service or system can perform better than its weakest component. You probably don’t know what your real priorities are until you create a baseline and visualize real or estimated performance and criticality.
Impact and Result
- Reduce disruptions caused by unplanned downtime by establishing systems management discipline.
- Reduce time and effort to resolve issues by improving visibility into systems and coordination across teams.
Implement Systems Management to Improve Availability and Visibility Research & Tools
1. Make the case
Improve availability and visibility.
2. Analyze systems management priorities and challenges
Identify systems management priorities and build a business case, and identify opportunities and challenges.
3. Decide on systems management goals, solutions, and next steps
Ensure project alignment and execution, and focus on solutions that are best suited for your organization’s needs.
4. Implement systems management processes and tools
Maximize benefits and value of the systems management solution.

About Info-Tech
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
Need Extra Help?
Speak With An Analyst
Get the help you need in this 1-phase advisory process. You'll receive 3 touchpoints with our researchers, all included in your membership.
- Call 1: Analyze your systems management priorities and challenges
Save time by targeting areas with the most impact and business value. Assess your current and target capability levels in order to ground project execution in concrete, realistic objectives.
- Call 2: Decide on systems management goals, solutions, and next steps
Make decisions on tools, processes, and people involved in systems management. Make a business case for investing in a systems management solution. Expedite the evaluation and selection process in order to get to pilot and deployment phases faster.
- Call 3: Implement systems management processes and tools
Mitigate common risks and pitfalls. Sustain and continuously improve your systems management implementation. Track benefits and value of the systems management project.
Authors
Sandi Conrad
Brian Frank
Related Content: Service Desk
Search Code: 73872
Last Revised: May 8, 2014
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