Incident and Service Management Procedures – Service Desk Example

Author(s): Frank Trovato, Mike Buma

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Visual-based documents such as flowcharts, checklists, and diagrams are more effective than the traditional text-heavy approach, and also more likely to be used. This document is a Visio example of a Service Desk process.

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Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind

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