Move from Firefighter to Reliable Operator – Executive Brief

Author(s): Kimberly Jiang, Paul Brown

A chronic IT firefighter suffers through loss of productivity, high turnover, low engagement, and the perception that IT adds very little strategic value to the business.

This research is designed to help organizations successfully transition to a stable and proactive IT environment. At the end of the process, you will experience increased maturity in the following processes:

  • Service Desk & Incident Management
  • Change & Deployment Management
  • Event & Problem Management
  • Capacity & Performance Management

View the Complete Blueprint:

Move from Firefighter to Reliable Operator

Transform from reactive to proactive.

Related Content

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019