Service Desk Outsourcing Requirements Database Library

Author(s): Mahmoud Ramin

1 Download

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

Use this template to:

  • Brainstorm service desk processes.
  • Determine high-level maturity for each process.
  • Build a use case for each process.
  • Determine priority to outsource each process based on the maturity level and impact you will receive from outsourcing.
Visit our IT Critical Response Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171