Build a Roadmap for Service Management Agility

Business is moving faster than ever and IT is getting more demands at a faster pace.
Many IT organizations have traditional structures and approaches that have served them well in the past. However, these frameworks and approaches alone are no longer sufficient for today’s challenges and rapidly changing environment.
The inability to adaptively design and deliver services as requirements change has led to diminishing service quality and an increase in shadow IT.

Our Advice

Critical Insight

Being Agile is a mindset. It is not meant to be prescriptive, but to encourage you to leverage the best approaches, frameworks, and tools to meet your needs and get the job done now.
The goal of service management is to enable and drive value for the business. Service management practices have to be flexible and adaptable enough to manage and deliver the right service value at the right time at the right level of quality.

Impact and Result

Understand Agile principles, how they align with service management principles, and what the optimal states for agility look like.
Use Info-Tech’s advice and tools to perform an assessment of your organization’s state of agility, identify the gaps, and create a custom roadmap to incorporate agility into your service management practice.
Increase business satisfaction. The ultimate outcome of having agility in your service delivery is satisfied customers.

Build a Roadmap for Service Management Agility Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should create a roadmap for service management agility, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

Build a Roadmap for Service Management Agility – Executive Brief

1. Understand the optimal state for agility

Understand the components of agility and what the optimal states are for service management agility.

2. Assess your current state of agility

Determine the current state of agility in the service management practice.

3. Build the roadmap

Create a roadmap for service management agility and present it to key stakeholders to obtain their support.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

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