Create a Business Process Management Strategy
Avoid project failure by keeping the “B” in BPM.
- Today’s hyper-competitive and dynamic business environment is forcing organizations to adopt new technologies to improve the efficiency of existing processes.
- The business must create the structural capabilities required to maintain their competitive edge and execute innovative ideas.
- Despite the recognized importance of leveraging process automation, many organizations fail to first create a comprehensive strategy.
- Too often, a shiny new BPM tool is procured but then sits on the shelf.
Our Advice
Critical Insight
- Shift from focusing on an isolated BPM and process improvement project to a sustainable, enterprise-wide process transformation program.
- Take an iterative approach to BPM. Big-bang approaches have failed in the past.
- Enhance overall maturity before deciding to automate. Immature processes will have trouble supporting the vast change and complications BPM will impose.
Impact and Result
- IT is essential in engaging business stakeholders to drive the BPM initiative. IT needs to be a support mechanism and assist with technology, but otherwise needs to facilitate the business with managing their own processes.
- Before you can begin BPM, assess the organization for appropriateness and readiness through people, process, and technological maturity.
- Don’t just dive in: identify the appropriate organization level (team, departmental, business unit, or enterprise-wide) for which you should initiate your BPM initiative.
About Info-Tech
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
Need Extra Help?
Speak With An Analyst
Get the help you need in this 1-phase advisory process. You'll receive 5 touchpoints with our researchers, all included in your membership.
- Call 1: Structure the project
Get off to a productive start: establish the rationale for building a BPM automation strategy and structure the project: validate scope, stakeholders, assumptions, and constraints, and set metrics to measure success.
- Call 2: Gather requirements
Discuss the business goals mapping to processes. Review process owner interviews and information gathered around processes for automation. Review the results of the Process Automation Appropriateness Assessment.
- Call 3: Identify current capabilities
Review results of the current state maturity assessment and interpret gaps between current and target states. Review initiatives to fill gaps.
- Call 4: Develop the strategic roadmap
Review the prioritization of initiatives. Discuss dependencies. Review results of the TCO calculator and potential benefits, and implementation alternative selection.
- Call 5: Review the business case and implementation plan
Review the business case and provide insight into selling the case to senior management. Assist with plans for securing resources, communicating initiatives, and implementing the strategy.
Contributors
- British Sugar
- Kemley Design
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