- Delivery groups respond to immediate business concerns without understanding how or why they are doing what they are doing.
- Organizations lack the critical capabilities and resources needed to satisfy their growing backlog, jeopardizing solution success.
- Groups are locally successful in delivering changes but rarely aligned with enterprise priorities.
- Release communication and operational support are missing from delivery cycles.
Our Advice
Critical Insight
- The tent is bigger than just your SDLC (software development lifecycle).
- A solution delivery lifecycle encompasses the people, processes, and tools needed to deliver value to the end consumers of the solution. Expand your approach to drive your software delivery lifecycle (product delivery) to include intake, product management, operations, and value measurement.
Impact and Result
- The solution tent is bigger than just development: Take a holistic view to include people, processes, and systems.
- Transition to smaller iterations and more frequent releases to support organizational agility.
- Embed adaptive governance between phases and within the steps of each phase.
- Tune your solution delivery lifecycle (Solution DLC) to your organizational needs and goals.
- Take a methodology-agnostic approach to empower teams closest to the problems.
Member Testimonials
After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.
10.0/10
Overall Impact
$19,633
Average $ Saved
15
Average Days Saved
Client
Experience
Impact
$ Saved
Days Saved
Altarum Institute
Guided Implementation
10/10
$13,700
10
Suneel Ghei is a great resource and I value his insight.
California Employment Development Department
Guided Implementation
10/10
$13,700
5
Kiewit
Guided Implementation
10/10
$31,499
20
Great Analysts on the call! Really knowledgeable and enjoyable to talk to.
Mpact Operations Pty Ltd
Guided Implementation
10/10
N/A
23
Allens Operations Pty Ltd.
Guided Implementation
10/10
$87,999
120
The guided implementation over a series of calls has allowed the team to come along for the journey with shared goals. There is so much good stuff... Read More
MOQdigital Pty Ltd
Guided Implementation
10/10
$5,579
3
Ipex Management Inc.
Guided Implementation
9/10
N/A
N/A
Ipex Management Inc.
Guided Implementation
9/10
N/A
N/A
LMI Aerospace
Guided Implementation
10/10
N/A
N/A
Alex gave me clear and immediate suggestions to alleviate some of my pain points. Which tells me he clearly understood what I'd shared with him. I ... Read More
CNSI
Guided Implementation
8/10
$1,239
20
Best Part: I enjoy the collaboration on research material/data. Worst Part: None.
Mott MacDonald LLC
Guided Implementation
9/10
$6,840
4
Maryland State Highway Administration
Workshop
9/10
$30,999
20
Bill and Scott were excellent facilitators and offered such a variety of examples and knowledge for us to compare and work with. i was impressed wi... Read More
The University of Texas at San Antonio
Workshop
9/10
N/A
44
Annual resource cost savings may be offset by tools cost Validation of team members pain points was aligned with Management view of the pain points.
Asian Development Bank
Guided Implementation
9/10
$37,187
N/A
Best: Good prep discussion with clear next step Worst: For the type of discussion, perhaps participants could have been smaller.
Employment and Social Development Canada
Workshop
10/10
$1M
120
What I really appreciate is the flexibility of the facilitators to adapt to our specific needs and requests. The materials offered by InfoThech was... Read More
CI Investments
Guided Implementation
10/10
$600K
100
Because I was able to review the slide deck with Cole before he presented it to the larger group, he was able to tailor it to our specific challeng... Read More
Scientific Games Corporation
Guided Implementation
10/10
$12,733
6
The best part of this week’s feedback regarding the Executive presentation was to focus on the benefit for the SDLC improvement. Open to a present... Read More
Fastenal Company
Workshop
7/10
N/A
N/A
I enjoyed the classroom experience. I think it served as a good team building exercise for the participants. I am unsure what the impact of the... Read More
Scientific Games Corporation
Guided Implementation
9/10
$34,099
32
Best experience - Having someone to talk with and guide me through what I already completed and what the next steps to improve or ensure successful... Read More
Envista Forensics
Guided Implementation
9/10
N/A
N/A
Anthem Entertainment
Guided Implementation
10/10
N/A
N/A
Scientific Games Corporation
Workshop
10/10
$123K
38
The best experience of the SDLC workshop is the SG team working together to have an initial process and roadmap as a reference to jumpstart working... Read More
UGI Utilities, Inc.
Guided Implementation
9/10
$129K
20
Andrew clearly masters the topic. It was an introductory call, but we had reviewed the executive briefing in advanced. We were ready to more in d... Read More
Application Throughput
Evolve your software development lifecycle into a solution delivery lifecycle. This course makes up part of the Applications Certificate.
- Course Modules: 9
- Estimated Completion Time: 1.5 hours
- Featured Analysts:
- Hans Eckman, Principal Research Director
Workshop: Evolve Your Software Development Lifecycle Into a Solution Delivery Lifecycle
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Diagnose Your Current Software Development Lifecycle
The Purpose
- Assess your current SDLC
Key Benefits Achieved
- SDLC assessment and actionable insights
Activities
Outputs
Build your SDLC diagnostic framework
Diagnose your current SDLC using your framework
- Customized Diagnostic Framework
Diagnose Your Solution Delivery Lifecycle
Investigate the root cause of important issues and challenges
Investigate the root cause of important issues and challenges
- Solution Delivery Lifecycle assessment and actionable insights
Module 2: Define Your Solution Delivery Lifecycle
The Purpose
- Modernize your SDLC to a full solution delivery lifecycle framework.
Key Benefits Achieved
- Common Solution DLC
- Embedded quality and governance
- Expanded awareness connecting product development with product management and operations
- Support for Agile DevOps
- Iterative development
Activities
Outputs
Document Your Solution Delivery Lifecycle
Document business objectives that your Solution DLC impacts
Identify the practices and metrics to modernize your SDLC
Define your guiding principles
Define your documentation approach
Create your RACI chart
Intake – Document the current process
Intake – Identify role participation, control points, and artifacts/tools
Analysis – Document the current process
Analysis – Identify role participation, control points, and artifacts/tools
Design – Document the current process
Design – Identify role participation, control points, and artifacts/tools
Development – Document the current process
Development – Identify role participation, control points, and artifacts/tools
Testing – Document the current process
Testing – Identify role participation, control points, and artifacts/tools
Deployment – Document the current process
Deployment – Identify role participation, control points, and artifacts/tools
Maintenance – Document the current process
Maintenance – Identify role participation, control points, and artifacts/tools
- Documented Solution Delivery Lifecycle framework
- Solution DLC framework RACI
Module 3: Implement Your Solution Delivery Lifecycle
The Purpose
- Develop your Solution DLC implementation plan
Key Benefits Achieved
- Solution DLC stakeholder communication strategy, implementation plan, and metrics
Activities
Outputs
Identify stakeholders and participants
Visualize relationships to identify key influencers
Group stakeholders into categories
Classify and prioritize stakeholders by level of support
Analyze the relationship between your solution teams and stakeholders
- Solution DLC stakeholder communication strategy
Plan Your Solution Delivery Lifecycle OCM
Define your messaging for each stakeholder
Start your “now/next/later” roadmap
Mitigate the risks of implementing your Solution DLC
Prioritize initiative sequencing
- Solution DLC implementation plan
Implement Your Solution Delivery Lifecycle
Define the metrics that will gauge your success
- Implementation metrics
Analyst Perspective
Evolve Your Software Development Lifecycle Into a Solution Delivery Lifecycle
Pure Waterfall is vanishing. It’s time to move on.
The world, our organizations, and customer needs are changing too fast for monolithic projects to take months to years to be implemented. We need that value and those improvements – now! The shift to product management and product delivery (using Agile DevOps) was intended to provide methodologies to deliver work in smaller iterations focused on higher ROI changes. Few teams can operate in a pure Agile methodology (e.g. Scrum), and those challenges magnify with scale and the rising complexity of our solutions. How do you ensure quality, value, and compliance across many teams all operating differently?
Now is the time to shift to a holistic solution delivery lifecycle approach. Solution management is more than throughput and quality within your traditional software development lifecycle that only addresses product development. Expand your framework to include improving intake (product management) and operations (connected through DevOps). Your Solution DLC is the backbone for quality and governance while allowing for localized optimization within the teams’ methodologies.
Hans Eckman
Principal Research Director, Application Delivery and Management Info-Tech Research Group |
Executive Summary
Your Challenge
- Delivery groups respond to immediate business concerns without understanding how or why they are doing what they are doing.
- Organizations lack the critical capabilities and resources needed to satisfy their growing backlog, jeopardizing solution success.
- Groups are locally successful in delivering changes but rarely aligned with enterprise priorities.
- Release communication and operational support are missing from delivery cycles.
Common Obstacles
- Mounting market and leadership pressure cause delivery teams to release new features quickly with insufficient quality.
- Increasingly complicated solutions require more resources to work together in lockstep.
- Teams focus on localized feature delivery and don’t have time to think about what enterprise success looks like.
- Teams move to doing Scrum, rather than adopting an Agile mindset, missing the key advantages.
Info-Tech’s Approach
- The solution tent is bigger than just development: Take a holistic view to include people, processes, and systems.
- Transition to smaller iterations and more frequent releases to support organizational agility.
- Embed adaptive governance between phases and within the steps of each phase.
- Tune your solution delivery lifecycle (Solution DLC) to your organizational needs and goals.
- Take a methodology-agnostic approach to empower teams closest to the problems.
Info-Tech Insight
A solution delivery lifecycle encompasses the people, processes, and tools needed to deliver value to the end consumers of the solution. Expand your approach to drive your software development lifecycle (product delivery) to include intake, product management, operations, and value measurement.
Insight summary
Overarching insight
The tent is bigger than just your SDLC (software development lifecycle).
A solution delivery lifecycle encompasses the people, processes, and tools needed to deliver value to the end consumers of the solution. Expand your approach to drive your software delivery lifecycle (product delivery) to include intake, product management, operations, and value measurement.
Phase 1 insight
Waterfall SDLC is done. Shift from start-and-stop “projects” to a model of iterative solution enhancements and continuous delivery of value to meet the needs of your customers, teammates, and enterprise goals. Understand the gaps in SLDC performance to create a stable Solution DLC backbone.
Phase 2 insight
Put “solutions” back as the focus of your delivery lifecycle. When teams focus on “software” we miss that software is a tool contributing to a capability. Teams should focus on the overall solution space (people, process, and tools) to ensure we are delivering the highest ROI changes.
Phase 3 insight
Business unit integration is not optional. The business units must be involved in guiding solution delivery efforts, measuring value realization, and aligning roadmaps to strategic goals. A culture of continuous improvement and value alignment is critical for proper solution delivery.
Tactical insight
Your problem isn’t the wrong or missing SDLC. Embed quality and compliance standards into each step of your delivery team’s methodology using definitions of done.
Tactical insight
Delivery quality and throughput go hand in hand. Focus on meeting minimum process and product quality standards first. Improved throughput will eventually follow.
The highway to success is wider than just development.
Info-Tech Insight
A solution is broader than software and software development. Solutions connect consumer needs with the systems and operations that fill the need and provide perceived value.
Close the gap between IT services and business goals
43% of CEOs believe that business goals are going unsupported by IT.
60% of CEOs believe that improvement is required around IT’s understanding of business goals.
80% of CIOs/CEOs are misaligned on the target role for IT.
30% of business stakeholders are supporters of their IT departments. (N=32,536)
(Info-Tech CIO/CEO Alignment Diagnostics N=124)
Even with delivery improvements, organizations are still not able to keep up
73% of organizations report they do not have enough resources to meet incoming demand. (Source: Planview, 2017)
46% of organizations report they do not collaborate well on projects. (Source: Planview, 2017)
Download Build an Application Department Strategy for additional assistance.
The way you deliver solutions needs be grounded in how you do business
Your priorities and requirements continually change. Leverage a process that embraces this reality; don’t simply ignore it!
Traditional SDLCs are often interpreted as a sequential process that creates siloed, one-and-done thinking about product delivery. Today’s products are subject to volatility and change, especially those with long shelf lives. This reality implies continuous product improvement, but it doesn’t explicitly call it out, resulting in resource mismanagement for enhancements.
Your solution delivery lifecycle (Solution DLC) connects all aspects of your product delivery lifecycle, development, and operations. This lifecycle must accommodate today’s realities: changing business priorities and constant product modifications. Execution should be flexible and interpretable to use the optimal methodology.
Connect all phases with a solution-centric approach that goes from the first idea all way through to maintenance.
Take a full solution approach to transform into a partner and innovator
“Solutions” doesn’t just mean technology! Solutions can involve multiple systems, applications, platforms, and operational areas
Make your Solution DLC methodology- agnostic
Your Solution DLC is the framework that holds your entire product lifecycle together into loops of continuous improvement. It should allow teams to optimize how they complete the phases and steps.
Solution delivery lifecycle
- A complete framework to manage and deliver value to a group of consumers.
Software development lifecycle
- Common processes to develop and implement changes to a solution.
Methodology
- Prescriptive steps define how to complete the steps within a phase or multiple phases.
Methodology examples:
- Agile: Scrum, Kanban, DevOps, etc.
- Scaled Agile: SAFe, Disciplined, Scrum of Scrums, etc.
- Rational unified process
- Extreme programming
Deliver what’s right by always delivering
Minimum viable products (MVPs) should be engrained in your Solution DLC as a valuable approach to both deliver value and validate that you are delivering the right value at the right time to your users and stakeholders.
Delivering in Waterfall/All-At-Once
Delivering via Agile/Iterative - Makes it easier to deliver the right thing.
Info-Tech Insight
Increasing solution value requires ensuring the changes add value and delivering that value as soon as practical.
Other considerations for MVP include:
- MLP - Minimum Lovable Product
- MMP - Minimum Marketable Product
- SLC - Simple, Lovable, Compact
- SMURFS - Specifically Marketable, Useful, Releasable Feature Set
(Auvee, Earteza. “Alternative to the MVP (Minimum Viable Product) Founders May Consider.” Impala Intech. 14 April 2023.)
(Barcomb, Matthew. “Instead of MVPs, Maybe We Should Be Releasing SMURFS” Agile Connection. 18 September 2016)
Prepare for the end of pure Waterfall delivery
Waterfall is not aligned with how organizations wish to define and deliver solutions.
Waterfall is an inefficient approach for reducing risk and accelerating value delivery with many drawbacks, including:
- Lack of flexibility
- Difficulty in measuring progress
- Difficulties with scope creep
- Limited stakeholder involvement
- Long feedback loops
48% had project deadlines more than double.
85% exceeded their original budget by at least 20%.
25% at least doubled their original budget.
Becoming more agile does not remove any steps; the focus changes from the project to the backlog item
Each backlog item goes through each phase and step during its lifecycle; however, the process of all backlog items is iterative. Groups of backlog items can move through the phases as a team where dependencies or a common release is needed. To enable organizational agility, our goal is to reduce complexity, interdependencies, and waste (LEAN) in the process to deliver backlog items sooner.
Info-Tech Insight
One of the primary confusions for teams shifting to iterative delivery is between the steps needed for individual backlog items and the need to complete the same step for all backlog items at the same time before proceeding.
Solution DLC requires adaptive governance
Apply adaptive governance to your Solution DLC
Adaptive governance in the Solution DLC is defined and enforced through the Definition of Done. Each team’s “Definition of Done” is adapted to meet the risks and complexity of the solution and changes. Governance shifts to be outcome-based and a validation that the team is following their Definition of Done. This ensures accountability and empowerment for the roles that should be accountable. Defining a model RACI will help with adoption.
Handoffs represent the highest risk and opportunity for errors. Solution DLC adaptive governance (purple arrow) is primarily applied and validated between phases. Within each phase, governance and the Definition of Done apply to the handoff in each step.