Develop IT Staff Capabilities

IT professionals must be aware of five emerging trends that are changing the IT skills landscape: mobility, cloud, big data, social media, and security.
Training is needed to acquire these skills if IT is to effectively maximize the company’s technology investments.

Our Advice

Critical Insight

Each of the five trends requires a specific training tactic.
Gauge training effectiveness using increases in employee performance and morale.
Integrate training with performance management to hold IT staff accountable for applying the skills and knowledge taught in training sessions to their roles.
A training plan must be well-executed to improve both organizational performance and employee engagement.

Impact and Result

A well-defined training program addresses key skill set gaps so required skills will be readily available for use on business initiatives.
Training opportunities will help to maintain currency on business-critical technologies, whether this is a deeper understanding of existing technologies or preparation for new technologies.
Training will help maintain adequate levels of performance during periods of business and technology change.

Develop IT Staff Capabilities Research & Tools

1. Put a comprehensive training plan in place for permanent staff

Improve weak performance and staff engagement, and maintain adequate performance and engagement during periods of significant change.

2. Develop a training business case

Select the appropriate delivery vehicle for common training requirements and estimate the investment required.

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We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

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A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Table of Contents

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Authors

Laura Hansen-Kohls

Kara Kennedy

Contributors

Dale Cobble, PTRC
Pedro Petrus, Transnet
Number of individuals who completed a survey: 91 Professionals contributed information that assisted with the development of this solution set.