Take Action on Service Desk Customer Feedback Storyboard

Author(s): Natalie Sansone, Emily Sugerman

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Use this deck to learn how to

  • Measure customer satisfaction.
  • Design and implement transactional and relationship surveys.
  • Analyze and act on user feedback.

Understand best practices for setting up your survey program, mitigate common challenges like survey fatigue, and act on the feedback to ensure your end users continue to respond to your surveys.

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