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Social Media Monitoring Tools

Social Media Monitoring

What is Social Media Monitoring Tools?

Social Media Monitoring Software enables companies to analyze and monitor their social media presence by gathering relevant content across all platforms. Social Media Monitoring products provide marketing and communications teams the ability to track competitors, identify trends, and allow organizations to personalize content specific to their users or demographics.

Common Features

  • Social Media Channel Integration Inbound
  • Visual Analytics
  • Dashboards and Reporting
  • Sentiment Analysis
  • Audience Segmentation
  • Publishing
  • Influencer Identification
  • Competitor Tracking
  • Collaboration

Top Social Media Monitoring Tools

2023 Data Quadrant Awards

2024 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

Switch to Emotional Footprint
Products: 13
Next Award: Dec 2024

Top Social Media Monitoring Tools 2024

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

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Composite Score
9.0 /10
CX Score
9.3 /10

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.

Scorecard
Scorecard

Pros

  • Transparent
  • Enables Productivity
  • Friendly Negotiation
  • Reliable
Badge Winner
Badge Winner
Composite Score
8.9 /10
CX Score
9.1 /10

Marketing Hub is the all-in-one marketing automation software that connects customer insights through our Smart CRM. Attract attention to your business and collect contacts. Engage leads and customers at the right place and time. From attracting visitors to closing customers, HubSpot brings your entire marketing funnel together for less hassle, more control, and an inbound marketing strategy that actually works.

Scorecard
Scorecard

Pros

  • Performance Enhancing
  • Efficient Service
  • Effective Service
  • Respectful
Badge Winner
Badge Winner
Composite Score
8.6 /10
CX Score
8.8 /10

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.

Scorecard
Scorecard

Pros

  • Enables Productivity
  • Respectful
  • Helps Innovate
  • Performance Enhancing
Badge Winner
Badge Winner

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.

Scorecard
Scorecard

Pros

  • Efficient Service
  • Respectful
  • Acts with Integrity
  • Saves Time
Badge Winner
Badge Winner
Sendible

Sendible

Composite Score
8.0 /10
CX Score
8.2 /10

Manage social networks, schedule messages, engage your audiences, and measure ROI right from one, easy-to-use dashboard.

Scorecard
Scorecard

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features
Badge Winner
Badge Winner
Composite Score
7.8 /10
CX Score
7.7 /10

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.

Scorecard
Scorecard

Pros

  • Security Protects
  • Performance Enhancing
  • Reliable
  • Client Friendly Policies
AgoraPulse

Agorapulse

Composite Score
7.8 /10
CX Score
8.1 /10

Agorapulse is an affordable social media dashboard that helps businesses and agencies easily publish content and manage their most important conversations on their social networks. Agorapules allows you to stay organized, save time, and easily manage your social media with Agorapulse’s inbox, publishing, reporting, monitoring, and team collaboration tools.

Scorecard
Scorecard

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Acts with Integrity
Badge Winner
SocialPilot

SocialPilot

Composite Score
7.7 /10
CX Score
7.8 /10

85,000+ professionals trust SocialPilot to manage social media, schedule social media posts, improve engagement and analyze results - at a pocket-friendly cost.

Scorecard
Scorecard

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Efficient Service
Composite Score
7.7 /10
CX Score
7.6 /10

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.

Scorecard
Scorecard

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Performance Enhancing
Brandwatch, Inc.

Brandwatch

Composite Score
7.7 /10
CX Score
7.6 /10

Brandwatch (combined with Falcon.io) is a digital consumer intelligence company, allowing users to analyze and utilize conversations from across the web and social media. With official access to Twitter, Reddit, and Tumblr's firehose, plus data coming from 100 million other sites, Brandwatch's historical archive includes over a trillion conversations, with 501 million new ones added every day. The platform then combines queries and AI to help you parse and analyze the data that's useful to you. From there it can be chopped, sliced, and combined to find insights you can put into action.

Scorecard
Scorecard

Pros

  • Trustworthy
  • Client Friendly Policies
  • Efficient Service
  • Saves Time
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