
What is 3CX?
3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get Assistance3CX Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 68%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 100%
- Strategy & Innovation:
- 64%
- Service Experience:
- 91%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 3CX?
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Management
Web & Desktop Conferencing
Mobility
Communications
Session Border Controller
Centralized Management Portal
Presence IM
Third-Party Integration
Vendor Capability Ratings
Business Value Created
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Ease of Implementation
Quality of Features
Breadth of Features
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Also Featured in...
3CX Reviews

Ayomide A.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Mar 2025
A good app to use
Likeliness to Recommend
What differentiates 3CX from other similar products?
Great app
What is your favorite aspect of this product?
It’s features are easy
What do you dislike most about this product?
Nothing to say
What recommendations would you give to someone considering this product?
A good application
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Khaya D.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Dec 2024
Fantastic product!
Likeliness to Recommend
What differentiates 3CX from other similar products?
It's a very good communication tool, easy to use.
What is your favorite aspect of this product?
You can send message if you cannot teach to the person, it's the best feature!
What do you dislike most about this product?
No dislikes the product is very good
What recommendations would you give to someone considering this product?
It is the best, you have your office landline in the pocket!
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy