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3CX Logo
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3CX Inc.

3CX

Composite Score
7.3 /10
CX Score
7.4 /10
Category
3CX
7.3 /10

What is 3CX?

3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.

Company Details


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3CX Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
68%
Negotiation and Contract:
92%
Conflict Resolution:
100%
Strategy & Innovation:
64%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 3CX?

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20% Negative
0% Neutral
80% Positive

Feature Ratings

Average 79

Call Management

90

Web & Desktop Conferencing

85

Mobility

85

Communications

85

Session Border Controller

81

Centralized Management Portal

81

Presence IM

65

Third-Party Integration

56

Vendor Capability Ratings

Average 81

Business Value Created

90

Vendor Support

88

Usability and Intuitiveness

85

Availability and Quality of Training

81

Ease of IT Administration

81

Ease of Implementation

80

Quality of Features

80

Breadth of Features

80

Ease of Customization

75

Ease of Data Integration

75

Product Strategy and Rate of Improvement

75

3CX Reviews

Ayomide A.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

A good app to use

Likeliness to Recommend

10 /10

What differentiates 3CX from other similar products?

Great app

What is your favorite aspect of this product?

It’s features are easy

What do you dislike most about this product?

Nothing to say

What recommendations would you give to someone considering this product?

A good application

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Khaya D.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates 3CX from other similar products?

It's a very good communication tool, easy to use.

What is your favorite aspect of this product?

You can send message if you cannot teach to the person, it's the best feature!

What do you dislike most about this product?

No dislikes the product is very good

What recommendations would you give to someone considering this product?

It is the best, you have your office landline in the pocket!

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy
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